Archives

Three Ways to Tackle Email Overload after the Holidays

Holidays should be the most relaxing time of the year. Some people like to spend them at home, others enjoy sunny days on the beach, a city break or backpacking around the globe. Whatever your preference, they all have one...

Four Things Executives Need to Know about Serving the Digital Customer

Digital transformation has opened up opportunities for exchanges of information in new ways. Consumers are not just embracing this, they are demanding it and as a result it has radically changed their behaviours. A recent ONS report shows that the internet...

Tuesday between 9am-11am – the Most Productive Time for UK Workers

Over two thirds of Brits say they waste time at work, almost half of these people say they do so by chatting to colleagues. The data comes from a survey conducted by conference call provider, Conference Genie. The survey was...

Inbox Overload – How to Increase Staff Efficiency

The world is moving faster than ever before and consumers now have better technology than most businesses. Millennials are demanding the latest technology and the digital revolution is upon us so companies need to react to this paradigm shift. Keeping Up...

Creating a High Quality Digital Customer Experience

Whether mobile, web or desktop, digital apps are more prevalent than ever. The end-user experience can make or break the digital apps of a brand and in turn have a huge impact on the overall success of that brand. A...

Endorse, Like and Retweet – the State of Social Media in the UK

Grasping on how the use of social media looks like throughout the world is vital for businesses that want to build an online presence. We Are Social’s ‘Digital, Social and Mobile 2015 Report’ analyzed more than 240 countries worldwide. In...

CXM Interview: Customer Experience Driving Business Strategy

CXM editor-in-chief Marija Pavlović talks to Iain Shorthose – customer experience director of international support services and construction group Interserve – about how customer experience is driving his company’s future strategy. CXM: Hello Iain, can you please by explaining to our...

CXM Interview: How to Prepare for the Market Shockwave

Within our interview series, we had a pleasure of talking to Shane Cragun, co-author of Reinvention: Accelerating Results in the Age of Disruption with Kate Sweetman. We discussed market trends and challenges of keeping track with the disruptive practices. Thank you...

Work-life Balance: Is Your Business Getting It Right?

Keeping their people happy should be the top of a company’s priorities, for very solid and measurable reasons. The workplace and culture of the past is not something which will allow businesses today to thrive. Millennials have had a huge...

How to Integrate SMS into Your Customer Service

It’s the summer time, so thousands of people are preparing to embark on their holidays. From the travel industry’s perspective, this is the peak time for managing customer enquiries and therefore the emphasis on delivering appropriate and timely service is...