Archives

7 Reasons to Attend Winning with Customer Experience 2015

Here at Customer Experience Magazine, we are very excited to be partnering with Cranfield University School of Management for the first ‘Winning with Customer Experience’ conference 2015. Taking place at the stylish BFI institute in London’s cultural quarter on the...

UK FINANCIAL SERVICES EXPERIENCE AWARDS 2015 LAUNCH – ENTER NOW!

Be a Winner in 2015 and enter the first ever UK Financial Services Experience Awards. Created to recognise and celebrate best practice in the delivery of customer experience in the Financial Services Sector – whether that be in banking, investment,...

Customer Experience Magazine Unveils New Logo, Reinforcing its Trademark

Customer Experience Magazine, the online magazine dedicated to Customer Experience, has unveiled a new logo to reinforce its unique trademark and signify its growth and transformation over the last 5 years. This is the first time the magazine has redesigned...

Do you want to be a Winner?

Do you want to know how to win at the UK Customer Experience Awards 2015? If you have never entered your business for an award before, or you have entered but that top prize has eluded you, why not come along...

CXM partner with Cranfield School of Management at Customer Experience Conference

Customer Experience Magazine is proud to announce their partnership with Cranfield University School of Management at a specialist customer experience conference to take place in London later this year. Join 250 Customer Experience Leaders who will come together at the...

Still time to make the finals of the UK Employee Experience Awards!

Congratulations to all of the finalists for the UK Employee Experience Awards 2014 – what a great collection of organisations and best practice! These Awards have certainly turned out to be an exciting and worthy addition – once again with...

How positive recognition can lead to long term profitability

Employee recognition has been defined as ‘the timely, informal or formal acknowledgement of a person’s or team’s behavior, effort or business result that supports the organisation’s goals and values, and which has clearly been beyond normal expectations.’ Employees respond to appreciation...

The Growing Challenge of Third-party Customer Experience

White vans have been in the news a lot recently, most notably as a result of the Labour MP Emily Thornberry’s disastrous tweet during the recent Rochester by-election. Beyond the political landscape they have also featured in one of...

Creating Award Winning Employee Engagement: A Case Study.

We have had the pleasure of working with Caterpillar for a while, and recently I was asked to judge their ‘Excellence in Customer Experience Awards for 2014.’ I am pleased to say Carter Machinery, one of the leading Caterpillar dealers...

Employee wellbeing – Number 1 priority for 2015

When we think about New Year’s resolutions, we usually only choose one that directly impacts us and not anyone else around us. This year, however, you should consider looking further afield at how you can change your habits to impact...