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Extensive Read: The Importance of ‘Effortless’ in Customer Complaints

Earlier this year, I was lucky enough to be invited to judge at the inaugural UK Complaint Handling Awards; it was a terrific event, full of remarkable stories of how companies were delivering more positive, proactive complaint handling experiences to...

6 Characteristics of a Great B2B Experience

One of the major trends in the business world is experience. While customer experience is something businesses are looking into and investing in, B2B companies had not adopted it until recently. Thanks to software and rapid development of internet technologies...

What to Expect at Microsoft’s Build 2017 Conference

Windows 10 updates, Cortana and new hardware could be on deck. Microsoft’s Build conference is not only about giving developers the tools they need to write apps or create Windows-friendly hardware but also Microsoft’s chance to outline its vision of the...

Echo Speakers Now Available With A Touchscreen

With a long line of Amazon Echo and Alexa products, we are finally introduced to the new Echo Show speakers which have all the traditional Amazon’s features for controlling your smart home and getting the latest news and information available....

What Makes a Happy Customer?

There was a time not too long ago when all that mattered was the product. In fact, a quality product was enough to leave consumers with a positive experience of a brand. Then the digital world exploded! The always-on digital...

The 25 Richest People in UK Tech

The British tech scene can’t help but compare itself enviously to Silicon Valley. It doesn’t have the multi-hundred-billion-dollar tech giants like Facebook and Google, or the 11-digit billionaires like Mark Zuckerberg and Bill Gates. But at the end of the day, the...

Bank of England to Set Out Plans to Open up Interbank Payments

The Bank of England said on Tuesday it will set out plans by the middle of this year to widen access to Britain’s interbank payment system, part of efforts to boost the country’s financial infrastructure. The Bank wants to allow a...

Citymapper is Launching an Experimental ‘Pop-up Bus Route’ in Central London

Transport app Citymapper is trialling an experimental bus service in London. The app, which was launched in 2012 by a former Google engineer, has long been a favourite in the UK, analysing real-time data released by local government to find...

Make Any Surface Into Touch Sensing Technology

Touch sensing technology is usually suited for small and flat objects which are not always compatible to use. Since it would be expensive to transfer these technologies to larger surfaces, such as walls, furniture and objects with more complex surfaces,...

Secrets of The Lloyd’s Risk‑taker

Inga Beale rose through the ranks to become the first woman to run the insurance market. A Bateman cartoon on the 12th floor of the Lloyd’s of London building tells you all you need to know about how the insurance market...