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Over half of gen Z and millennials are bought something on social media in the past three months

Over half of gen Z and millennials bought something on social media in the past three months

The rise of social commerce shows no signs of slowing down, with EMARKETER projecting nearly doubled online shopper spend by 2027. This boom is mainly driven by a younger population – Gen Z and Millennials, who admit to buying at least one...

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Frontline jobs see wage increases in Q1 2025, but labour shortages continue across key industries

Frontline jobs see wage increases in Q1 2025, but labour shortages continue across key industries

Frontline workers experienced notable wage growth in the first quarter of 2025, yet many industries are still struggling to fill open roles. A new report from Resume Now and Talroo, based on labour market data from January through March, shows...

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Person trying to return jeans online, while typing on a laptop.

Return deadlines missed? ReturnQueen and Poshmark offer a second chance

ReturnQueen, the on-demand return pickup service, has announced a partnership with Poshmark, the fashion resale marketplace. This collaboration introduces a new feature within the ReturnQueen app that lets users quickly resell items they can no longer return, transforming missed deadlines...

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AudioCodes delivers on-prem AI insights for high-security sectors

AudioCodes delivers on-prem AI insights for high-security sectors

AudioCodes has launched Meeting Insights On-Prem, an AI-based software platform designed to revolutionise meeting documentation for security-conscious industries. Built exclusively for on-premises deployment, the new solution is tailored for sectors like government, finance, healthcare, and defence, offering enterprise-grade security and...

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Fraud is forcing ecommerce retailers to tighten refund policies

Deploying AI for unmatched ecommerce customer experiences

In the digital world, customers have come to expect exceptional interactions with brands. Artificial intelligence is a key driver behind these changing expectations and is, therefore, the magic ingredient that allows ecommerce brands to meet and exceed them.However, 93% of...

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microsoft frontier firm report

Microsoft report highlights frontier firms of AI

Microsoft’s Work Trend annual index report highlights 2025 as the year of the frontier firm. As if company life wasn’t complex enough. Imagine firms that work in a totally on-demand manner, using AI, employees and services as and when it...

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CIO

UK CIOs warn of unrealistic expectations on big AI bets

AI might be the latest dream ticket for leaders, but technology leaders are best placed to highlight the issues with it, as found in any new technology. A new survey exposes those roadblocks to UK company plans, with a mix...

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The picture represents delivery speed, as one hand is handing a package to the other, via laptop screen.

Over 70% of shoppers prioritise speed over branding in new retail loyalty shift

A new survey by Radial reveals that consumer loyalty is no longer won by branding alone. After surveying 1,000 shoppers, the findings show that 72% of consumers now rank delivery speed as the most critical factor influencing repeat purchases, followed...

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The latest cx news

UK job surge, BBC culture shake-up, and Revolut’s surveillance concerns define workplace climate

UK job market sees growth in vacancies and salariesUK vacancies and salaries hit annual highs in March, with Adzuna reporting 871,168 job openings—the first annual vacancy growth since July 2022. Healthcare and social work led the surge, while graduate roles...

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New Pindrop release exposes deepfakes in Zoom and Teams calls

New Pindrop release exposes deepfakes in Zoom and Teams calls

Cybersecurity firm Pindrop announced the beta launch of Pindrop Pulse for Meetings, a real-time deepfake detection tool built to detect AI-generated fraud in Zoom, Microsoft Teams, and Webex meetings. With support for more platforms on the way, the move brings...

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