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Employee Engagement and Internal Comms Are Not the Same Thing!

I recently had the pleasure of judging the employee engagement categories at the ‘UK Employee Experience Awards’. I got to meet some great organisations doing some great things developing employee engagement. One of the things that struck me was the wide...

A Self-driving Shuttle Will Roam the Streets of London Soon

Trials with the Oxbotica’s driverless shuttle have started and will be driving around 100 people around the Greenwich, London in the next couple of weeks. The goal of this project is to see how autonomous vehicles can function safely in...

5 Ways to Leverage Customer Experience Awards and Boost Your Business

If you are a customer-facing company, it makes sense that boosting your reputation for customer satisfaction will increase your bottom line. And research shows that customer service is the most important factor in retaining customers, with people four times more...

Case Study: Find Out Why ‘Gate One’ Received the Overall Winner Award at the UKDXA in 2016

Winning such a prestigious award as the Overall Winner award is something truly deserving of praise. Gate One’s initiative and their work with the Richmond Housing Partnership shows what it means to be committed and fully supportive of clients. Gate One...

With a Single Tweet, Elon Musk Just Gave a Master Class in Effective Leadership

Last week, SpaceX made history. Then, Elon Musk showed us what great communication looks like. Last week, SpaceX successfully launched and recovered its first recycled rocket, Falcon 9. As CNN reported, this is “the first time in the history of spaceflight...

App-ier Times Ahead for Car Finance Customers

The UK’s fastest growing online car finance broker, and the silver winner of the ‘Use of Technology’ category at The UK Financial Services Experience Awards, CarFinance 247 has re-imagined its customer service and digital operations by becoming the first online motor finance...

Three Ways to Create a More Targeted Marketing Strategy

Building and creating optimised digital experiences have been the focus of marketing teams since the early days of the internet, yet the focus has always been on the execution of marketing programs rather than the consumer. The key performance indicators...

Epos Now, CXA Winner – Where Are They Now?

Winning an award always has an impact on the organisation. It’s not only the feeling of winning that makes the winner proud, but recognition also impacts business positively in many ways. Recently we caught up with one of our winners from...

Top 15 Influencers in UK Tech to Follow on Twitter

There are hundreds of people tweeting about tech in the UK. How do you figure out who to follow? Well, we did the hard work for you a rounded up some of the UK’s most interesting Twitter users for tech news...

Can Digital Communication Ever Replace Human Interaction?

Reuben Singh, founder of alldayPA, the UK’s largest telephone answering services for SMEs and entrepreneurs, looks back on National Conversation Week by sharing his experience of how the industry has changed and why human interaction is more important than ever, despite...