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The Headline Sponsor of the UK Employee Experience Awards ’17: Keys Business Concierge

Keys Business Concierge, a company that provides bespoke business services and products both nationally and internationally, became the headline sponsor of this year’s UK Employee Experience Awards, an event hosted by Awards International Ltd. ‘We Understand that the People behind a...

The Blurred Lines of Distinction Between B2B and B2C

The division between the B2B market and the B2C used to be apparent but the distinctions are now blurring with the advancement of technology and the increasing demands from customers. Demanding Customers Customer Experience is at the top of the agenda of...

Contact Centre Data Holds the Key to Boosting Customer Satisfaction

Customer service has become a key differentiator for brands, and as a result more businesses are integrating their digital and traditional contact channels to help deliver a more seamless service. Indeed, our latest Outsourcing Index found this to be the...

How Intu Are Revolutionising the Destination Shopping Experience for Consumers

In the latest in my series on CX leaders, I caught up with Customer Experience Director at intu, Roger Binks to hear how their focus on customer is driving positive change. With 400 million customer visits and over 35 million unique...

Samsung Galaxy S8 Compared to the Other Phones on the Market

There have been a lot of rumours about the new S8 and finally it is here. We have all been introduced to its physical features on numerous occasions but let’s take a look inside now and see how the new...

Case Study: How ‘Fitness First’ Reached Out to Customers Globally

In 1993, the first Fitness First club opened in Bournemouth in the south of England. Today it has over 400 clubs in 16 different countries with 14,000 staff serving over 1 million members. This year they were the overall winners at...

Elon Musk launches Neuralink, a venture to merge the human brain with AI

SpaceX and Tesla CEO Elon Musk is backing a brain-computer interface venture called Neuralink, according to The Wall Street Journal. The company, which is still in the earliest stages of existence and has no public presence whatsoever, is centred on...

NASA Is Working on a Flying Drone That Could Explore Mars

We are already familiar with the Mars Rover that explores the surface of Mars, and now NASA is introducing a new concept that could give wings to the Rover. This electric flyer, called Mars Flyer, would be placed inside the Rover...

Extensive Read: Building the Business Case for CX in a Compelling Way!

The Customer Experience community desperately needs the ability to effectively measure its impact on company performance, way better than it currently can. CX strategists are continually reporting incredible potential but take up, although increasing, is nowhere nearly rapid enough. One CEO told...

The 12 Jobs Most at Risk of Being Replaced by Robots

The CEO of Taco Bell’s parent company said Tuesday that machines could replace human workers in 10 years. “I don’t think it is going to happen next year or the year after, but I do believe that probably by the mid...