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Customer Service Predictions: 7am Is the New 8am and Saturday Is Now a Weekday

The way that customers interact with businesses is far different than it used to be, largely due to rising competition. If people aren’t happy with the way that you speak to them or handle their queries, then they have absolutely...

5 Strategies to Optimize Your Employee’s Skills

How well do you know what your employees are capable of? After the initial hiring interviews, hands-on training, and performance reviews have passed, there may still exist a few hidden mysteries about your employees’ abilities. Aside from exhibiting competency in their...

The Winning Personality Traits You Need in Your Team

According to CV-Library’s research, the majority of workers (94.2%) believe that there are key personality traits which make a person more likeable in the workplace. It goes without saying that in every working environment, there will likely be a mix...

Liquid Battery: The End of Traditional Power Plants?

Harvard’s team is developing the so-called flow battery which could last for more than 10 years. We use lithium-ion batteries to power practically everything, but the problem is, after a couple of years of frequent use they usually become useless...

Meet Cassie, Bringing Mail on Her ‘Ostrich’ Robot Legs

Agility Robotics has built the incredible Cassie, one of the leading innovations in the leg robotic industry. It took them 16 moths and now they are able to make shipments almost free of charge and...

A Guide to Dating Your Customers

Despite the rose-tinted pictures painted by romantic comedies, relationships can be a minefield. With plenty of faux-pas pitfalls standing between you and the love of your life, it is no wonder that so many relationships end in disaster. The same...

5 Reasons Why People Aren’t Using Your Voice UI

Voice interfaces are finally ready for prime time, thanks to mature technology and the fact that there is a high user demand for such a service. However, you wouldn’t always know it looking at some of the products that are...

Surveys: Time for a Major Upgrade

Let’s face it. Surveys suck. They suck to take and they really suck to design. Even a well-designed survey tends to make assumptions (in the form of leading questions) and is limited. Authoring a comprehensive, concise, neutral, and unbiased list of survey...

Passengers Demand Real-Time Updates on Flight Delays

As freezing fog causes further flight delays in the UK over the past few days, failure to keep customers updated when journeys are facing disruption is one of the biggest complaints against airlines after lost baggage, according to a report from...

Findel Education: “We’ve won another award!”

Since its launch 7 years ago, the UK Customer Experience Awards has become one of the most important customer experience events in the world. It was no surprise that this year’s ceremony, which took place on the 23rd September, would be...