Archives

5 Ways to Maximise Staff ROI

Finding the right person for the right role is expensive. The average cost of recruitment is estimated to be around £4,000 per position. In customer service industries, where jobs are often seen as temporary, the costs accumulate quickly. In hospitality, operators...

Turning Your Support Centre into a Profit Centre

Harry Mowat, UK MD, Greentree discusses how finance teams can help turn cumbersome support centres into profitable ventures. The onus on companies to operate efficiently and effectively is critical in the current unpredictable economic environment. But how can companies optimise every...

Google Pips Apple

Apple No Longer the World’s Most Valuable Brand, Global Brand Ranking Reveals The world’s most valuable brand is Google, with a value of US$109.4 billion Apple’s brand value has dropped 27%, ending a 5 year period at the top Lego regains its status...

Rant & Rave appoint Kenny Bain as Chief Executive Officer

01 February 2017, Warwickshire, Rant & Rave, the UK leader in real-time customer engagement technology that works with half of the FTSE including Barclays, Sky and EasyJet, today announced the appointment of Kenny Bain as its new CEO. Bain, previously Managing...

Luxury customer service experience: Tips updated for 2021

We all know luxury businesses sell exclusive products, but what about their customer experience (CX)? Is it vastly different from the service other retailers and brands provide, or is it just the products that keep it afloat? We love to...

Gita: Vespa’s New Robot That Carries Your Groceries

Nothing can ruin your shopping like having to carry heavy bags around. Well, it seems that this will no longer be a problem for those who can afford this little guy. Vespa, the Italian company famous for their scooters, is creating...

How Technology and Customer Experience Can Influence Behaviour

What makes Amazon, Apple, Disney, Lego, Build a Bear, & John Lewis special? Great products. But more importantly, great customer experience. Find out how behaviour & technology come together to deliver great customer experience. Former Sainsbury’s Chief Justin King and 20 other...

Employee Authenticity, Engagement and Performance

If you could choose your work colleagues, who would you keep? And who would you lose? “I don’t like John, he never pulls his weight.”  “Me neither. And Sarah, she’s always so distracted – she never finishes anything. “I wish we didn’t have...

The 7 Deadly Sins of Customer Feedback

Fact of life: customer feedback is essential for a business to know if it’s on the right path. But why must surveys be so torturous? ‘Survey fatigue’ is on the rise, so what does it matter if your research dept....

4 Principles That Will Help You Become More Innovative

Innovators are different. They think differently, they’re more creative, they can appear crazy, but they also solve problems that other people struggle with. They find the ideas nobody else sees, and their thinking stands out as unique. All of which puts...