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Infographic: The State of Omni-Channel Digital Marketing in Europe 2016

Today, we are presenting you some truly interesting insights from a study done by Teradata, which focused on omni-channel digital marketing of 299 top eCommerce companies in the UK, France, Germany, the Netherlands, Italy and Denmark. The study covered three...

Customer in Focus, at the Customer Focus Live 2016

Customer experience experts from around the country descended on the Waldorf Hilton hotel in London last month for Customer Focus Live 2016 – a conference bringing together the sector’s best and brightest to discuss best practices and new ideas. Opening the...

Nurturing Your CRM Program: Growing from Infancy to Adulthood

Imagine what would have happened if we had all been treated like adults from birth. No assistance or guidance – just expectations that are challenging to meet. We wouldn’t have gotten very far, and others may have been disappointed by...

How Businesses Can Achieve Instant and Effortless Data Gratification

Across most facets of our lives, we now expect instant responses. From instant communication ― thanks to instant messenger apps and real-time social networks ― to instant answers to our queries ― thanks to the algorithms and powerful search engines...

Brexit: Despite the Warnings of Experts, Britain Voted to Leave the European Union

Republished from BBC.com Prime Minister David Cameron is to step down by October after the UK voted to leave the European Union. Mr Cameron made the announcement in a statement outside Downing Street after the final result was announced. He said...

EU Citizens – Who Do They Trust with Their Data?

Blue Coat Systems, Inc. a leading provider of advanced web security solutions for global enterprises and governments, revealed the results of an online study carried out by YouGov among 3,130 workers in various industries across Great Britain, France and Germany....

Explained in Video: How Would Brexit Affect You?

The UK referendum is only one day away, and the polls show there is an almost equal number of people on the opposing sides. If you want to go to the basics of the EU, BBC prepared some useful info about...

Employees Likely to Pull a Sickie after Euro 2016 Games

73% of Human Resources (HR) directors believe employees are likely to call in sick, or make an excuse for skipping work, the day after a major sporting event Friday 17th June possibly had a peak in ‘sporting sickies’ after England’s and...

The Top Five Apps to Make Glasto Even Better!

I have been lucky enough to go to Glastonbury Festival for the last three years and managed to get a ticket again for this year. Previous preparation for the festival has often included buying a £10 ‘disposable’ phone, as I...

Seven steps to achieving great customer service

Customer service. What a positive and optimistic-sounding phrase – who could take exception to that? But the reality is far less pleasing. Commonly associated with frustration, seemingly never-ending phone calls, sad and monotonous on-hold theme tunes and endless episodes of...