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Kore.ai taps G42’s Inception to fast-track UAE’s digital domination

US-based enterprise AI player Kore.ai has joined forces with Inception, a G42 company, to co-develop advanced AI products aimed at turbocharging digital transformation across the UAE and beyond.The strategic partnership, revealed today, fuses Kore.ai’s conversational and generative AI tech with...

Booked it snags £2.5 million for improved event ticketing CX

London-based “Booked it” is a fast-growing provider of solutions for the leisure and hospitality businesses. It works in many entertainment areas from bowling to theme parks, to cinemas and festivals, with tools designed for the booming venues, events and festivals...

Smarter support starts here: Capgemini and Google Cloud launch agentic AI solutions

Capgemini has unveiled a major new initiative with Google Cloud to redefine customer experience (CX) through advanced agentic AI. The companies will leverage intelligent automation and real-time insights to streamline support services and boost customer and employee satisfaction.The initiative will...

Ascend’s new smart inbox uses AI to tackle insurance paperwork so you don’t have to

Insurance automation company Ascend has unveiled Smart Inbox, an AI-powered inbox for insurance agencies that promises to chew through billing documents so humans don’t have to.Whether it’s binders, quotes, invoices, or those dreaded commission statements, Smart Inbox reads it all,...

ServiceNow & 3CLogic give contact centres an AI upgrade

3CLogic is levelling up its long-standing partnership with ServiceNow to launch a fully integrated, AI-powered solution. This new offering combines ServiceNow’s CRM products with 3CLogic’s advanced voice and customer experience tools, creating a seamless end-to-end system for managing employee and customer interactions.The collaboration...

Gartner helps fill in the gaps between CX no-code and AI

Pity the poor CX project teams who leapt with delight on the low/no-code train in recent years. They could suddenly create apps and services without waiting or paying for developer experience. Now, all that work is suddenly being threatened or...

The hidden engine of customer service: why back office WFM matters

Contact centre agents are often the first line of defence — handling queries, resolving complaints, and shaping customer perceptions of a brand. They work to deliver a seamless experience, but their success is not solely dependent on their own skills...

Video expectations are sky high — and brands are falling behind

According to a new Idomoo survey, 78% of consumers want to see brands use more video, yet many companies aren’t delivering. More than 40% of people say they never receive video content from the brands they engage with. This growing...

Recruitment dips, flex work stalls, and airports prepare for touchless travel

Air travel set for major overhaul with digital ‘journey pass’Air travel is on the verge of a tech-driven transformation, as the UN’s aviation body, ICAO, plans to replace boarding passes and check-in procedures with a digital “journey pass.” Stored on...

AI is transforming predictive marketing: How can businesses tap in?

It’s no secret that AI is revolutionising the marketing landscape, from automating content creation to enhancing personalisation. With nearly half (48%) of businesses looking to review their tech stack in light of AI, it’s clear that emerging technologies are influencing...