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CardFree and SoundHound AI launch first-ever voice ordering and payment system

CardFree, an all-in-one platform that equips merchants with customised order, payment, and loyalty solutions, has announced the launch of a new end-to-end AI ordering and payment solution in collaboration with SoundHound AI. The feature aims to streamline phone-in takeout orders...

Glia partners with fintech provider COCC to transform CX in finance

Glia has partnered with fintech provider COCC to improve customer service for financial institutions. This collaboration will integrate Glia’s ChannelLess communications platform into COCC’s digital banking services, allowing community banks and credit unions to provide seamless interactions across voice and...

Is your CX strategy obsolete? How AI is revolutionising customer insights

The customer experience (CX) landscape is evolving, changing how businesses connect with consumers and redefining expectations at every touchpoint. The rise of AI, the abundance of data across channels, and the increasing expectation that organisations offer personalised omnichannel experiences are...

Gartner says agentic AI will autonomously resolve 80% of routine customer service by 2029

Agentic AI will autonomously resolve 80% of routine customer service issues without human intervention, according to Gartner. The research and consulting firm also predicts this will slash operational costs by 30% and force companies to rethink their entire approach to...

Vonage and SAP unleash intelligent AI tools to elevate enterprise operations

Vonage has announced an expanded partnership with SAP to drive AI-powered business transformation. By integrating Vonage’s advanced communications and network APIs with SAP Business Technology Platform (SAP BTP) and SAP Business AI, the collaboration aims to create smarter, more efficient...

Hybrid work: Trends and insights from business leaders

A recent survey by Gallop Executive of over 50 engaged business leaders at director level in the customer space has provided valuable insights into current workplace models.The results indicate that only 12% of businesses operate on a fully remote basis,...

Salesforce unveils Agentforce 2dx – AI agents that do more than assist

Salesforce has launched Agentforce 2dx, the latest version of its digital labour platform designed to integrate autonomous AI agents seamlessly into business operations. Agentforce 2dx reveals proactive AI agents that work behind the scenes, executing tasks and optimising workflows without constant...

Ford Otosan localises global CX playbook

Ford Otosan is a JV between the auto maker and local group Koç Holdings. Henry Ford once told customers for the Model T Ford, they could “have any colour, as long as it’s black.” The industry has come a long way...

From swiping to buying: digital evolution is reshaping car sales

In 2023, Shift Digital compared the car-buying experience to online dating—where customers “swiped” through dealerships, often struggling to find the perfect match. Fast-forward to today, and that dynamic continues, but technology plays an even greater role in connecting shoppers with...

UK Customer Experience Awards opens for entries

Neil Skehel, CEO, of Awards International on stage at the UK Customer Experience Awards 2024. The 16th edition of the UK Customer Experience Awards has opened for entries. The annual event will bring together CX consultants and the biggest names in...