Category: Customer Experience

The US CXA® early bird entry is open until February 25 

US CXA® is so much more than just a competition. It is a place to share knowledge, connect with America’s leading CX experts, and recognize the fantastic results of CX teams across the United States – all while having an...

Top 50 CXMStars™ 2022 have been chosen ?

The past two years have been a whirlwind for all the industries, with customer experience (CX) being no different. Our aim with the CXMStars™ is to support the path to CX excellence and foster the community of the best practices as...

What does Talkdesk’s 2021 global contact centre report have to teach us about benchmarking? 

Talkdesk released a report about their KPI and benchmarks in 2021. The information looks at the performance metrics of five contact centres with a sample size of 2 200+ customers from North America, Oceania, South America, Europe, Africa and Asia....

Awards International’s UK CXA® opens for entries on February 14

As a media partner of Awards International for the past ten years, Customer Experience Magazine (CXM) had the honour to witness not only the growth of the company but the positive transformation of the work of the Awards’ team broth...

The future of CX 2022 – webinar by CXM and Freshworks 

With in-store experiences coming back into play while the digital world is highly active, how will the CX industry develop further?  Most of the recently published studies confirmed that customers are craving a human-to-human connection as well as empathy.  It is...

Overview: Chattermill’s customer support trends for 2022

Chattermill took to the business streets by surveying 339 global customer-focused leaders during September and October of 2021. To gather data about the view on the current CX (customer experience) industry and how it impacts businesses.   The research focused on key...

The three days evolution of customer service organizations: from survival to thrive

Imagine someone being stranded on a deserted island after surviving an airplane crash. Let’s call him Rob (after Robinson Crusoe).The first few days on this island will be a struggle for survival for Rob. He will put most of his...

Awards International announces launch of Asia customer experience awards 2022

We’re delighted to announce that the first-ever Asia CXA® will take place on September 8 (the finals), followed by the Awards Ceremony on September 15. This premium programme is now live and officially accepting entries. Learn all about it here....

How to create a sustainable website

With an increased focus on the climate and our planet’s future, sustainability is a concern across all areas of our lives.  And that applies to websites now too. Chris Baker, Director of a leading London web design agency, explains, “We recently...

How to look after your vulnerable customers fairly?

Last year the Financial Conduct Authority (FCA) put vulnerable customers at the forefront of their planning, offering advice and guidance on how financial services companies can communicate with vulnerable people. The FCA defines a vulnerable customer as “someone, who due...