Category: Customer Experience

Top 10 CX Stars Profiled: Naeem Arif & Andrew McGuigan

Customer Experience Magazine is profiling the top 10 Professionals and Influencers from our Top 50 CX Stars list. Here we look at Number 4 in each category. Andrew McGuigan of Microsoft is today’s featured Professional, and our Influencer is Naeem Arif, founder of NA Consulting. We...

How Independent Brands can Maximise their CX in 2020

With January comes the opportunity to refocus and set goals for the year ahead – even more so when this coincides with the start of a new decade. For independent retail brands, delivering a better experience to customers will be...

Top 10 CX Stars Profiled: Clare Muscutt & Alison Lawrie

Customer Experience Magazine is profiling the top 10 Professionals and Influencers from our Top 50 CX Stars list. Here we look at Number 5 in each category. Alison Lawrie of AkzoNobel, is today’s featured Professional, and our Influencer is Clare Muscutt, founder of...

Top 10 CX Stars Profiled: Dr Nicola Millard & Christina Liciaga

Customer Experience Magazine is profiling the top 10 Professionals and Influencers from our Top 50 CX Stars list. Here we look at Number 6 in each category. Christina Liciaga of HSBC, is today’s featured Professional, and our Influencer is Nicola Millard. We welcome feedback...

Top 10 CX Stars Profiled: Nick Meinertzhagen & Iain O’Connor

Customer Experience Magazine is profiling the top 10 Professionals and Influencers from our Top 50 CX Stars list. Here we look at Number 7 in each category. Iain O’Connor of Aegon UK, is today’s featured Professional, and our Influencer is Nick Meinertzhagen. We welcome feedback...

Top 10 CX Stars Profiled: Michelle Ansell & Sharif-Paul Anton

Customer Experience Magazine is profiling the top 10 Professionals and Influencers from our Top 50 CX Stars list. Here we look at Number 8 in each category. Sharif-Paul Anton, of Samsung Electronics is today’s featured Professional, and our Influencer is Michelle Ansell of...

Top 10 CX Stars Profiled: Nick Hague & Marion Ellis

Customer Experience Magazine is profiling the top 10 Professionals and Influencers from our Top 50 CX Stars list. Here we look at Number 9 in each category. CCXP Marion Ellis, of BlueBox Partners and the Women in Surveying Network, is today’s featured Professional,...

Engage Your Employees With Your CX Strategy

When Satya Nadella took over Microsoft, he didn’t begin with a focus on the competition or restructured product portfolio; rather he set out to rebuild the company’s culture starting with redefining the mission of the company. He engaged all its...

Top 10 CX Stars Profiled: Claire Boscq-Scott & Phil Durand

As last year drew to a close, Customer Experience Magazine presented our list of our Top 50 CX Stars, in which we ranked our selection of the UK’s top 25 CX Influencers – those consultants, coaches, authors, and guiding lights who...

2020 Brings Next Stage of Record-Breaking Dubai Sustainability Project

The third stage of an immense sustainability project in Dubai is set to be completed within the coming year – a project which aims to drastically reduce carbon emissions by up to 6.5 million tonnes annually.In 2020 the third phase...