Category: Customer Experience

Secure payments, seamless experience: PCI Pal and RingCentral raise the bar

PCI Pal has partnered with RingCentral to transform payment security and customer experience. This strategic partnership directly integrates PCI Pal’s cloud-native payment technologies into RingCentral’s flagship offerings: RingCX, its AI-first contact centre solution, and RingEX, its core business communications platform.This...

How aligning with clients’ finance strategy elevates CX

Customer experience (CX) is about prioritising customers: handling their journeys, understanding their needs and delivering value. It goes beyond finance and transactions, focusing on creating meaningful experiences that guarantee customer satisfaction and loyalty.According to McKinsey, companies focused on improving CX...

Top 5 niche skill requirements in a CX or support role

In the world of creative or knowledge-based job descriptions, there can be the odd demand that stands out or seems overly niche. But when it comes to customer experience or support, things can take a turn for the unusual and...

Listen, learn, be inspired: Three women leading the way in business

This International Women’s Day, we’re celebrating women in business by revisiting three insightful podcast episodes featuring female leaders who are driving change in their industries. Sally Allington, CEO and founder of Ethos Farm, built a £34 million consultancy giant from...

Cedar leverages Twilio to enhance patient billing and streamline payments

Cedar has partnered with Twilio to streamline the patient billing experience and reduce the burden on healthcare providers. Integrating Twilio’s advanced communication solutions allows Cedar to have seamless, accessible, and efficient financial interactions. This partnership helps patients navigate medical bills...

Conversational marketing in 2025: the rise of RCS, AI, and WhatsApp

The way businesses communicate with customers is evolving at an unprecedented pace. A new Messaging Trends Report from Infobip highlights a significant shift in messaging strategies, driven by the rapid adoption of Rich Communication Services (RCS) and AI-powered automation.After analysing...

Businesses struggle to find their way in the AI buzz, reveals Sabio

As the excitement surrounding artificial intelligence in customer experience shows no signs of slowing down, many businesses are still grappling with the practicalities of implementing these technologies. This reality was revealed during Sabio Group’s AI Community Day, held on March...

Shoppers are now letting AI do the browsing

More than 60% of consumers now turn to ChatGPT, Gemini, and other AI tools for online shopping, according to new research from Bloomreach. The study of over 1,000 U.S. consumers reveals that AI is not just assisting shoppers—it’s fundamentally changing...

CardFree and SoundHound AI launch first-ever voice ordering and payment system

CardFree, an all-in-one platform that equips merchants with customised order, payment, and loyalty solutions, has announced the launch of a new end-to-end AI ordering and payment solution in collaboration with SoundHound AI. The feature aims to streamline phone-in takeout orders...

Glia partners with fintech provider COCC to transform CX in finance

Glia has partnered with fintech provider COCC to improve customer service for financial institutions. This collaboration will integrate Glia’s ChannelLess communications platform into COCC’s digital banking services, allowing community banks and credit unions to provide seamless interactions across voice and...