Category: Customer Experience

Top 10 CX Stars Profiled: Nick Meinertzhagen & Iain O’Connor

Customer Experience Magazine is profiling the top 10 Professionals and Influencers from our Top 50 CX Stars list. Here we look at Number 7 in each category. Iain O’Connor of Aegon UK, is today’s featured Professional, and our Influencer is Nick Meinertzhagen. We welcome feedback...

Top 10 CX Stars Profiled: Michelle Ansell & Sharif-Paul Anton

Customer Experience Magazine is profiling the top 10 Professionals and Influencers from our Top 50 CX Stars list. Here we look at Number 8 in each category. Sharif-Paul Anton, of Samsung Electronics is today’s featured Professional, and our Influencer is Michelle Ansell of...

Top 10 CX Stars Profiled: Nick Hague & Marion Ellis

Customer Experience Magazine is profiling the top 10 Professionals and Influencers from our Top 50 CX Stars list. Here we look at Number 9 in each category. CCXP Marion Ellis, of BlueBox Partners and the Women in Surveying Network, is today’s featured Professional,...

Engage Your Employees With Your CX Strategy

When Satya Nadella took over Microsoft, he didn’t begin with a focus on the competition or restructured product portfolio; rather he set out to rebuild the company’s culture starting with redefining the mission of the company. He engaged all its...

Top 10 CX Stars Profiled: Claire Boscq-Scott & Phil Durand

As last year drew to a close, Customer Experience Magazine presented our list of our Top 50 CX Stars, in which we ranked our selection of the UK’s top 25 CX Influencers – those consultants, coaches, authors, and guiding lights who...

2020 Brings Next Stage of Record-Breaking Dubai Sustainability Project

The third stage of an immense sustainability project in Dubai is set to be completed within the coming year – a project which aims to drastically reduce carbon emissions by up to 6.5 million tonnes annually. In 2020 the third phase...

CXM’s Top 50 CX Stars

We are in the midst of an age in which instant information is creating ever more savvy consumers. As we enter a new decade, customers are ever more influenced by their experiences of a brand when considering a purchase. The...

Why we should prioritize property management

This is an article dedicated to those inspirational Property Managers who continue to stimulate the owner/tenant experience within the property industry. As you will know, organisations can only provide exceptional Customer Experience if there is an established culture of customer-centricity. It...

Customer Service Trends on the Horizon

Love it or hate it, when December hits there’s one thing as sure as mince-pie overload – it’s also the time of year we all get our crystal balls out and start predicting what’s on the horizon for the coming...

How to win Back Customers – After You’ve Already Lost Them

You offered discounts, expedited service, and a weekend at your summer home, but your customer dropped you anyway. Once you finish eating a pint of Ben & Jerry’s in the bathtub, you have two options: move on forever or keep...