Category: Customer Experience

CXM Snippets: Three Stories in Three Minutes

Three stories from the world of Customer, Employee and Digital Experience in Three Minutes… Emirates announce deep clean of aircraft to tackle coronavirus spread Emirates has incorporated new disinfecting measures in response to the coronavirus outbreak. The airline has implemented increased cleaning efforts...

CXM Snippets: Three Stories in Three Minutes

Three stories from the world of Customer, Employee and Digital Experience in Three Minutes… Apple advise staff to stay home during virus outbreak Apple is advising staff to work remotely during the coronavirus crisis. Apple CEO Tim Cook sent out a note to...

Successful CRM Strategies and Organisational Behaviour Management

This article is co-authored by Edwin Best (below left), founder of The Best CRM, and Joost Kerkhofs (right), an entrepreneur and author specialising in Organisational Behavior Management (OBM), and the co-founder of OBM Dynamics, which offers globally recognised certification in OBM...

Pre-empting Consumer Intent With a Truly Customer-Centric Approach

Customer-centricity has been the CX and marketing industry promise of the past decade. It has been hailed as the crucial ingredient to generating lasting loyalty because it is a fundamental shift in the way businesses view their customers, and indeed how...

CXM Snippets: Three Stories, Three Minutes

Three stories from the world of Customer, Employee and Digital Experience in Three Minutes… Emirates NBD cuts tariffs on SmartTrade platform Gulf Customer Experience Awards winner Emirates NBD is reducing bank tariffs for transactions made over their smart platform Dubai’s biggest bank has...

Contact Centre Superheroes Need Saving Too

Anyone who has worked in the complaint handling industry will tell you that like any job, there are good and bad days. What isn’t like most other jobs is the emotional weight placed on a complaint handler when they have...

Lush Offers Free Hand Washing as Businesses Urged to Follow Suit in Coronavirus Outbreak

UK cosmetics chain Lush is inviting people to wash their hands in their stores even if they are not shopping, to help hinder the spread of coronavirus. The move comes amid calls for an increase in public hand washing stations, with...

CXM Snippets: Three Stories in Three Minutes

UAE Residents urged to scrap travel plans Dubai residents have been urged to avoid travelling in a bid to stem the spread of coronavirus. The Ministry of Health and Community Protection has called on citizens and residents to stay put and said...

Entry Deadline Imminent for South East Europe Customer Experience Awards

The entry deadline for the inaugural South East Europe Customer Experience Awards is this week, with entrants aiming to be shortlisted for the Finals event in May. The first CX event of its kind in South East Europe, the Awards will...

Blow to March Events in Dubai as Coronavirus Shutdown Continues

Fears over the coronavirus outbreak have forced the cancellation or postponement of a number of events in the UAE, as authorities urge people to avoid “panic” over the potential spread of the disease. The Art Dubai 2020 fair, the Taste of...