Category: Customer Experience

UK Retailer Currys Launches CX-Boosting AI Video Service Technology

In a collaboration with Vyn’s Video Intelligence Platform, UK tech and white goods retailer Currys aims to boost its service delivery operations and customer experience for millions of buyers when they suffer a technical problem. Currys’ retail customers can use quick...

AI Gains Ground in Purchases but Phone Calls Still Rule for Help

Consumers are warming up to AI in the buyer journey, but they draw the line at losing access to real people, according to new research from Invoca. The B2C Buyer Experience Report 2025, based on a survey of 1,000 consumers making...

Toyota Tops UK Car Customer Service Rankings

Every business wants to do well in customer ratings, but in a public-facing market, a good ranking can boost sales. Toyota is the highest ranked automotive organisation in the UK for customer service and trust. That’s according to the July UK...

Exploring the Link Between Sustainability and Customer Satisfaction

Customer satisfaction is one of the most important elements of a successful business. It’s why companies invest so much into marketing to their target market, and researching industry trends to ensure they are staying ahead of the game and appealing...

Wyndham Partners with Grubhub to Bring On-Demand Delivery to 6,000 Hotels

Wyndham Hotels & Resorts has announced a nationwide partnership with Grubhub, giving guests and hotel employees access to on-demand delivery of local food and everyday essentials at nearly 6,000 properties across the U.S. The rollout includes a complimentary six-month subscription to...

Is Google Losing Its Grip on How Consumers Discover Brands?

Consumers are choosing other ways to discover brands than using Google. They’re using AI or social media for all types of search – be it information, entertainment or hunting for new brands. A new report from Yext reveals 62% of global...

ADIB Is Setting a New Standard In Customer Listening

For Ma’en Rateb El‑Baz, Head of Customer Experience Factory at Abu Dhabi Islamic Bank (ADIB), customer experience is a collective commitment. Such a mindset helped the bank secure a silver win at the 2025 Gulf Customer Experience Awards in the...

Qualtrics and Singapore Airlines Partner For A Customer Experience Jet Boost

CX vendor Qualtrics has bagged another partner with a three-year deal to support Singapore Airlines’ customer experience efforts. The project will help the airline better understand customer concerns and preferences through research, data analytics, and artificial intelligence (AI). The CX approach...

Patients Trust Hospitals That Get the Basics Right

In a complex care environment, patient loyalty still hinges on simple truths like feeling safe, being heard, and seeing care teams work together. A new report from Press Ganey, based on 10.5 million patient encounters, shows that health systems delivering on...

Holiday Shoppers Are Spending Big in 2025, And They’re Rewriting the Rules

Tariffs, inflation, and global uncertainty aren’t stopping consumers from embracing the 2025 holiday season. According to the Salsify Consumer Holiday Shopping Report, 75% of shoppers plan to spend the same or more on gifts this year, a clear sign that...