Category: Customer Experience

New report exposes healthcare’s biggest dealbreakers

Patients are no longer just patients. They’re consumers with high expectations, and they won’t hesitate to walk away from healthcare providers who don’t meet them. A new report from Press Ganey reveals that barriers like frustrating scheduling, unreliable online information,...

Silos are the root cause of your customer experience challenges 

Chances are you work for an organisation that considers itself “customer centric.” In 2025, most organisations have figured out that building experiences that put the customer first is one of the best ways to create lasting customer loyalty and earn...

72% of executives bet big on language technology for 2025

A staggering 72% of executives are gearing up to integrate artificial intelligence (AI) into their businesses by 2025, according to a new report from DeepL. The report, titled “The Language Revolution: How AI Improves the Way Businesses Communicate,” reveals that...

Taskrabbit and IKEA partner to simplify furniture assembly for customers

Same-day service platform Taskrabbit is expanding its partnership with IKEA to offer a fully integrated furniture assembly solution for customers. The new collaboration enables IKEA shoppers to book and pay for Taskrabbit assembly services directly at the time of purchase,...

Pega’s new system promises AI agent reliability over chaos

Pegasystems is set to change the game in AI agent reliability with its newly announced Pega Agent Experience (Pega AgentX), a suite of API capabilities designed to transform workflows into dynamic orchestration engines for AI agents. The solution aims to...

Speed vs. support: The customer service love triangle

Many businesses face the dilemma of delivering fast customer service or the right support. Customers think they shouldn’t have to choose. New research from contact centre solutions provider Cirrus shows that long wait times, vague responses, and endless transfers push...

Lydia Solutions enhances security and CX with Vonage Silent Authentication

Lydia Solutions is revolutionising its security and user experience with Vonage’s Verify API and Silent Authentication technology. As part of Vonage’s cloud communications suite, this solution enables Lydia Solutions to seamlessly verify users while safeguarding their data and privacy—eliminating friction...

New Sprinklr integration lets brands use Bluesky to engage customers

Sprinklr has announced a new integration with Bluesky, allowing brands to enhance their marketing strategies through improved audience engagement and content publishing. This partnership enables Sprinklr customers to create, manage, and publish content directly to Bluesky while tracking key metrics...

8×8 introduces Aftersale Assist to reduce retail returns

8×8 is transforming customer service in retail with its new Aftersale Assist solution, which integrates advanced capabilities from the 8×8 Platform for CX, including Contact Center, CPaaS, and Work, to improve the post-sale experience for retailers.January, often dubbed “Returnuary,” typically...

Logistics leaders say AI is essential. Why is adoption still lagging?

Industry leaders hail AI as a game-changer in logistics, but many companies still struggle to implement it at scale. A new Hyperscience survey reveals that 98% of transportation and logistics leaders using AI in back-office operations say it’s vital to...