Customer Experience Archives - Page 3 of 14 - Customer Experience Magazine
  • Podcasts
  • Business News
    • Digital
    • Employee
    • Healthcare & Wellness
    • Financial
    • General Business
    • Good Practices
    • Real Estate
  • CXMasterclass
    • CX Masterclass in Dubai
    • CX Training in Arabic
    • In-House Training
    • Download eBook
  • Blog
    • Digital
    • Employee
    • Healthcare & Wellness
    • Financial
    • General Business
  • Video
    • Digital
    • Employee
    • Healthcare & Wellness
    • Financial
    • General Business
  • Awards
  • Events
  • Contribute
    • Contributors
  • Contact
Customer Experience Magazine logo
IBX Awards
Search
  • Podcasts
  • Business News
    Featured
    • IBX Winners 2019

      Open for Entries: International Business Excellence Awards - The Sixth Edition

      Armina Fareed
      March 25, 2020
      Awards Stories, Business Excellence, Business News, Events, Feature, Features, Home, International Business Excellence Awards, News
    Recent

    • South East Europe Customer Experience Awards 2020: Meet the Winners

      Sandra Radlovacki
      June 1, 2020

    • Saudi Arabia Triples on VAT to Counter the Economic Impact of COVID-19

      Sandra Radlovacki
      May 12, 2020

    • World’s First AI University in Abu Dhabi Delays Opening to 2021

      Sandra Radlovacki
      May 6, 2020
    • Digital
    • Employee
    • Healthcare & Wellness
    • Financial
    • General Business
    • Good Practices
    • Real Estate
  • CXMasterclass
    • CX Masterclass in Dubai
    • CX Training in Arabic
    • In-House Training
    • Download eBook
  • Blog
    Featured

    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Armina Fareed
      December 27, 2017
      Blog, CXM blog
    Recent

    • Traditional Customer Experience (CX) vs Meta Customer Experience (MCX): Are they the same?

      Ismail Ozenc
      June 1, 2020

    • Can We Really Be Productive In the Comfort of our Own Home?

      Gamal Emara
      May 6, 2020

    • 5 Lessons We Learned from Corona

      Vinod Tiwari
      May 4, 2020
    • Digital
    • Employee
    • Healthcare & Wellness
    • Financial
    • General Business
  • Video
    Featured

    • Autonomous Air Taxi Service Tested for the First Time

      Armina Fareed
      September 27, 2017
      CXM Digital, Digital Video
    Recent

    • Gulf Customer Experience Awards: A Judge’s Insight

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: ‘Entries Improving Every Year’

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: Reaping the Benefits of Entering

      Paul Ainsworth
      February 2, 2018
    • Digital
    • Employee
    • Healthcare & Wellness
    • Financial
    • General Business
  • Awards
    Featured
    • IBX Winners 2019

      Open for Entries: International Business Excellence Awards - The Sixth Edition

      Armina Fareed
      March 25, 2020
      Awards Stories, Business Excellence, Business News, Events, Feature, Features, Home, International Business Excellence Awards, News
    Recent

    • GCXA 20 Two-gold Winner: Ejadah Asset Management Group

      Sandra Radlovacki
      April 15, 2020

    • The CX Professional of the Year: Maya Khalifeh, INDEVCO Group

      Sandra Radlovacki
      April 14, 2020

    • The Secret to Winning Awards: A Judge Offers Valuable Insight

      Di Mayze
      November 22, 2019

    • Virgin Mobile UAE: Gulf Customer Experience Awards Success Helps us ‘Make Mobile Better’

      Paul Ainsworth
      October 5, 2018

    • Gulf Sustainability and CSR Awards: Last Chance to Enter

      Paul Ainsworth
      November 13, 2017

    • The Experiential Factor: More Enjoyment and Less Perfection

      CXM World Editorial Team
      September 4, 2017
  • Events
  • Contribute
    • Contributors
  • Contact
Trending
  • Microsoft First AI Centre for Energy opens in Dubai
  • Traditional Customer Experience (CX) vs Meta Customer Experience (MCX): Are they the same?
  • South East Europe Customer Experience Awards 2020: Meet the Winners
  • Stay Apart But Stay Connected: The Second CX Networking Meeting
logo
  • SUBSCRIBE

Customer Experience

Home
Customer Experience

Customer Lifetime Value: A Very Valuable Metric

Armina Fareed
October 31, 2019
Customer Experience, Features
The continuity of business depends on the increasing of revenue. The revenue generated depends on the customers and for how long they are willing to stay with a company. Whether we talk about SMB (small...

DEWA Teams With Avaya for Digital Transformation Project

Paul Ainsworth
October 21, 2019
Customer Experience, News
Dubai Electricity and Water Authority (DEWA) has teamed with Avaya to begin a digital transformation project at it's contact center, led by Data Hub Integrated Solutions LLC (Moro). Moro is a wholly owned s...

Customer Happiness Continues for Virgin Mobile UAE

Administrator CXM World
October 21, 2019
Customer Experience, News
Virgin Mobile UAE, which won two gongs at the 2019 Gulf Customer Experience Awards, has launched a new family plan which allows customers to add up to four mobile plans onto their account. The plan is desig...

New Fintech Future for NBF

Administrator CXM World
October 21, 2019
Customer Experience, News
Gulf Customer Experience Awards winner, National Bank of Fujairah (NBF), has partnered with fintech digital crowdsourcing platform Fintech Galaxy. The bank, which was named Overall Winner at the last ...

NPS: A ‘System’, not Just a Score

Mohammed Aziz
October 4, 2019
Customer Experience, Features
Most Customer Experience practitioners use Net Promoter Score (NPS) as a measurement of customer loyalty and a predictor of business growth.  NPS is a simple, practical, and actionable (e.g. event-trig...

How a Messaging-First Approach can Revolutionise Customer Communications

Sudarshan Dharmapuri
September 18, 2019
Customer Experience, Features
For everything from ordering a pizza to getting an insurance quote, smartphones are increasingly at the centre of our lives. Many of us are now used to contacting brands through the same mobile channels we...

Gulf CX Award Winners Help Shape UAE Relationship With US Banks

Paul Ainsworth
September 10, 2019
Customer Experience, News
Gulf Customer Experience Awards winners have taken part in a high-level conference to strengthen relations between UAE and US banks. The UAE Banks Federation (UBF), a body representing 52 member banks opera...

CX Soaring at Dubai International Airport With new Cloud Platform

Paul Ainsworth
September 10, 2019
Customer Experience, News
Dubai International Airport is aiming to boost Customer and Employee Experience through the implementation of a new bespoke cloud-based platform. Dubai Airports, which operates Dubai International Airport, ...

Ian Golding’s ‘Customer What?’ Published in Arabic

Paul Ainsworth
August 20, 2019
Customer Experience, News
The debut book from international CX consultant and CX Masterclass host Ian Golding has been released in Arabic - its very first translation. Customer What? The honest and practical guide to customer exper...

International Customer Experience Awards: 2019 Finalists Revealed

Paul Ainsworth
August 16, 2019
Customer Experience, News
The Finalists have been revealed for the International Customer Experience Awards, which is taking place this November in Amsterdam. This is the second year of the event, which is a world-class showcase of ...
  • 1
  • 2
  • 3
  • 4
  • 5
  • …
  • 14

SUBSCRIBE TO OUR
FREE NEWSLETTER

Thank you for subscribing.

Something went wrong.

By subscribing to our newsletter, you agree to receive CXMagazine news that might include external links and third-party content

Tweets by @TheCXMagazine

Tweets by TheCXMagazine

  • Etisalat Confirmed: Skype Is Finally Unblocked In UAE

    Armina Fareed
    April 28, 2016

  • 5 Benefits of Having An Internal Newsletter

    Armina Fareed
    October 13, 2016

  • Learning to Unlearn and Relearn

    Armina Fareed
    December 27, 2016

  • 5* ways to give your customers the luxury experience

    Armina Fareed
    September 2, 2014

  • eCommerce Teams - Aims, Challenges and Solutions

    Armina Fareed
    July 1, 2014

  • 15 of The Most Inspiring Business Videos on YouTube

    Armina Fareed
    August 12, 2016

  • How To Turn Customer Complaints Into Business Opportunities

    Armina Fareed
    June 24, 2016

Customer Experience Magazine

Never miss a good Customer Experience story again.

CXM World is Customer Experience Magazine franchise dedicated to industry news, blogs, features, reports, case studies, video bites in the MENA region and international stories all focusing on customer experience.

Follow & like us

Contact Information

For article submissions:
Editor
Paul Ainsworth
editor@cxm.world

For general inquiries, advertising and partnership information:
advertising@cxm.world

Awards International ltd
Acacia Farm, Lower Road,
Royston, Herts, SG8 0EE
Company number: 6707388

Terms and Conditions
Privacy policy
Customer Experience Magazine World © 2018