Customer Experience

Customer Experience Management holds increasing potential for organisations wishing to differentiate themselves, but without a cohesive strategy long-term CX improvement is almost impossible. Synergy Consu...

When the first World Expo opened its doors at London’s Crystal Palace in 1851, who would have thought that Dubai would be hosting the 2020 event? Back in the mid-19th century, Dubai was an embryonic independen...

The CX game rules are rapidly changing, but the best Customer Experience is still the one that is 'appreciated' by the customer. In the new era of CX competitiveness, customers will no longer tolerate the usua...