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    • Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

      Garry Murray
      March 6, 2018
      Business News, Healthcare & Wellness
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    • Selling Off-Plan Properties: Your Ticket to Riches?

      Tariq Jarrar
      May 28, 2019

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      Paul Ainsworth
      November 12, 2018

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      Ahmed Aly Shaban
      October 22, 2018
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      Garry Murray
      December 27, 2017
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      Yasser Bahaa El-Din
      December 10, 2018

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      Yasser Bahaa El-Din
      October 30, 2018

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      Yasser Bahaa El-Din
      September 11, 2018
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    • Autonomous Air Taxi Service Tested for the First Time

      Garry Murray
      September 27, 2017
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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018
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      Garry Murray
      September 4, 2017
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      Paul Ainsworth
      October 5, 2018

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      Paul Ainsworth
      March 5, 2018

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      Di Mayze
      December 22, 2017

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      Paul Ainsworth
      November 13, 2017

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      Donna O’Toole
      August 9, 2017
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Customer Experience

How Owner Association Management is Facing Industry Challenges Head-On

Garry Murray
April 30, 2019
Customer Experience, Features, Gulf Real Estate Awards
The Community Management industry has experienced redevelopment in Dubai, compared to other markets that contain similar jointly owned property. It is developing into an all-encompassing asset management i...

Avaya Academy Graduates Praised

CXM World Editorial Team
April 23, 2019
Customer Experience, News
Avaya is celebrating the graduation of the Avaya Academy Class of 2019. Now in its second year, the Avaya Academy is an immersive development program for new hires in customer-facing functions that he...

Real Estate: Moving From an Asset-Centric to a Customer-Centric Industry

Dr Nour Reda
April 23, 2019
Customer Experience
The Real Estate industry used to be straightforward, with a traditional business model where you could secure a piece of land, hire a reputable architect to make plans, then a contractor who would open up a si...

Automation and Orchestration: The Keys to Securing a Digital Organisation

Paul Potgieter
April 15, 2019
Customer Experience, Features
With the benefits of cloud platforms and mobility becoming increasingly obvious in the Gulf region, organizations have now started migration to digital platforms. Most regional businesses today are using c...

Taking a More Human Approach to Artificial Intelligence

Chris Pope
April 15, 2019
Customer Experience, CXM Digital, Features
Artificial Intelligence (AI) is all about machines, obviously. Except it’s not! In truth, discussions surrounding AI may often centre around how competent, intuitive, and contextually aware the machine ...

Artificial Intelligence: Death of a Salesman?

Tariq Jarrar
April 8, 2019
Customer Experience, Features
Tariq Jarrar is an experienced sales professional with over three decades of experience under his belt. He heads the Axession Advancement Academy by Devmark, and recently judged at the Gulf Real Estate Awards....

Emirates Tops UAE Customer Satisfaction Index

Paul Ainsworth
March 28, 2019
Customer Experience, News
Gulf Customer Experience Awards winner Emirates has topped a customer satisfaction index for the UAE, with the airline beating brands including Honda and Apple. The Kuwait-based Service Hero platform collat...

Accelerating Business Through Customer Centricity

Susheel Sharma
March 26, 2019
Customer Experience, Features
Customer centricity is a reflection of our culture, process, Customer Experience, customer friendliness, and customer satisfaction surveys. It is also an association of our product and quality services off...

Arabic Translation for Ian Golding’s Hugely Successful CX Book

Paul Ainsworth
March 21, 2019
Customer Experience, News
The debut book from international CX consultant and CX Masterclass host Ian Golding, which is revolutionising Customer Experience best practise across the globe, will soon be available in Arabic. Customer W...

Avaya Opens Cutting-Edge Customer Experience Center in Dubai

Paul Ainsworth
March 20, 2019
Customer Experience, News
Avaya has opened a new Customer Experience Center in Dubai's One Central district that it says will shape the "CX of tomorrow". Showcasing the latest advancements in artificial intelligence (AI), biometric...
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