Category: Customer Experience

Alorica strengthens its AI innovation with latest Sanas investment

Customer service BPO company Alorica has announced participation in Sanas’ latest $65 million Series B funding round. This move highlights Alorica’s dedication to artificial intelligence innovation and solidifies its position as a key player in customer engagement.Alorica’s relationship with Sanas...

Hi Auto snags $15M to elevate fast food ordering experience

Voice AI tech startup Hi Auto has secured $15 million in Series A funding to enhance its AI-driven voice technology for quick-service restaurants (QSRs), bringing its total capital raised to $23 million. Alongside this funding, Hi Auto has also secured...

Freshworks unveils revamped partner program for resellers and service delivery partners

Freshworks has announced the launch of an updated global partner program aimed at resellers and service delivery partners. The new program is designed to be easy to adopt and scale, offering partners the tools and support needed to drive customer...

Papa John’s taps Google AI to read your mind (and your stomach)

Papa John’s is teaming up with Google Cloud to take its customer experience to the next level. The pizza chain will use artificial intelligence to anticipate cravings, smooth out support, and get pizzas to doorsteps faster.The expanded multi-year partnership, announced...

Survey reveals Americans’ biggest tax season fears

A new survey reveals how Americans really feel about tax season and the unusual tactics some use in pursuit of a larger refund.The research, commissioned by tax software provider TaxAct, polled 1,000 adults across the U.S. and uncovered a mix...

Over 80% of companies say loyalty is more important than ever

A recent survey by Apadmi revealed that 67% of businesses anticipate increasing their investment in digital loyalty initiatives over the next 12 months. The report shows that loyalty is more critical than ever, with 81% of respondents noting that loyalty...

Formula E adds AI Stats Centre to boost fan interest

The world of motorsports has a massive global fan base, led by Formula One, NASCAR and MotoGP. That explains why many newcomer racing series continue to enter the market, trying to capture fans with digital experiences. One of the more...

Stock market turbulence in the CX world

Unless you’re living on a penguin-only island, the issue of tariffs and the current stock market upheaval is likely top of all your CX news feeds. For companies (and traders) watching their values plummet, the immediate impact is double-edged. It...

Cisco survey warns AI boom could undermine hard-won privacy gains in 2025

In a world increasingly defined by artificial intelligence, the real question for businesses isn’t if they’re ready for AI, it’s whether their privacy practices can survive it.That’s the key takeaway from Cisco’s 2025 Data Privacy Benchmark Study which paints a...

The impact of tariffs on customer experience

Based on the headlines, it is easy to imagine the impact of Donald Trump’s global tariff war bringing steel producers’ or car manufacturers’ CEOs and, of course, penguins, to their knees in tears. While the immediate impact might deliver a...