Category: Customer Experience

Booked it snags £2.5 million for improved event ticketing CX
London-based “Booked it” is a fast-growing provider of solutions for the leisure and hospitality businesses. It works in many entertainment areas from bowling to theme parks, to cinemas and festivals, with tools designed for the booming venues, events and festivals...

Smarter support starts here: Capgemini and Google Cloud launch agentic AI solutions
Capgemini has unveiled a major new initiative with Google Cloud to redefine customer experience (CX) through advanced agentic AI. The companies will leverage intelligent automation and real-time insights to streamline support services and boost customer and employee satisfaction. The initiative will...

Ascend’s new smart inbox uses AI to tackle insurance paperwork so you don’t have to
Insurance automation company Ascend has unveiled Smart Inbox, an AI-powered inbox for insurance agencies that promises to chew through billing documents so humans don’t have to. Whether it’s binders, quotes, invoices, or those dreaded commission statements, Smart Inbox reads it all,...

ServiceNow & 3CLogic give contact centres an AI upgrade
3CLogic is levelling up its long-standing partnership with ServiceNow to launch a fully integrated, AI-powered solution. This new offering combines ServiceNow’s CRM products with 3CLogic’s advanced voice and customer experience tools, creating a seamless end-to-end system for managing employee and customer interactions. The collaboration...

Gartner helps fill in the gaps between CX no-code and AI
Pity the poor CX project teams who leapt with delight on the low/no-code train in recent years. They could suddenly create apps and services without waiting or paying for developer experience. Now, all that work is suddenly being threatened or...

Video expectations are sky high — and brands are falling behind
According to a new Idomoo survey, 78% of consumers want to see brands use more video, yet many companies aren’t delivering. More than 40% of people say they never receive video content from the brands they engage with. This growing...

AI is transforming predictive marketing: How can businesses tap in?
It’s no secret that AI is revolutionising the marketing landscape, from automating content creation to enhancing personalisation. With nearly half (48%) of businesses looking to review their tech stack in light of AI, it’s clear that emerging technologies are influencing...

HubSpot’s new AI workspaces slash sales cycles and customer churn
HubSpot has just dropped a new suite of AI-powered “Workspaces” that promise to turn sales and support teams into lean productivity machines with no more swimming in spreadsheets or chasing down scattered context. Officially unveiled as the Sales Workspace, Customer Success...

Customers are tired of searching: smarter digital experiences are the future of CX
Coveo’s latest report highlights that despite advancements in AI and digital self-service tools, the customer journey is still riddled with friction—especially when finding accurate, relevant information. Based on a survey of 4,000 consumers across the U.S. and U.K., the report highlights...