Category: Customer Experience

Inflation eases, but European consumers still cut back on spending

European shoppers are scaling back on spending, even as inflation eases, according to Boston Consulting Group’s (BCG) 2024 European Consumer Sentiment Report. In the first half of 2024, 73% of consumers reported higher prices, but wages and savings haven’t kept...

Nearly 80% of European drivers ready to embrace AI-powered voice assistants

According to the latest survey by SoundHound AI, nearly 80% of regular drivers are inclined to adopt voice assistants with generative AI capabilities in their vehicles if available.“Over the last 12 months of deployment, it’s become clear that those early...

Ageas CEO, Ant Middle honoured with Lifetime Achievement Award at UK Customer Experience Awards

Ant Middle, CEO of personal lines insurer, Ageas UK, picked up the Lifetime Achievement Award at the UK Customer Experience Awards, last night in London.Ant Middle was honoured at the biggest night for the CX sector in UK, for his...

Inflation impacts spooky spending, as 59% of Halloween shoppers cut back

A recent Lending Tree survey highlights that 59% of previous Halloween shoppers plan to cut back on their spending this year due to inflationary pressures. This trend is mainly noticeable among Gen Z consumers, who are the most likely to...

81% of consumers say safety is crucial when choosing where to shop

According to a recent survey by x-hoppers, 51% of 2,000 shoppers aged 18 and up prefer in-store shopping, rising to 62% among those aged 55 and older. Shoppers identified top priorities like customer service, inventory, and safety, revealing key trends...

Experian takes home overall winner award at UKCXA

Experian was crowned the Overall Winner at the UK Customer Experience Awards last night.The data analytics and consumer credit firm, scored a hatrick of gold category wins on the night.Experian best off stiff competition from Ageas and Scottish Power to...

Workspace Group wins gold at the UK Customer Experience Awards 2024

Workspace Group has won gold in the “Customers at the Heart of Everything—SME” category at the UK Customer Experience Awards 2024. The win shows the company’s dedication to putting customer experience at the centre of its operations, particularly through its...

Retailers optimistic for holiday season amid staffing challenges

As the holiday shopping season approaches, a recent survey by UKG reveals that retailers are generally optimistic, with 87% feeling prepared for the surge. The survey gathered insights from over 500 retail executives and managers across the U.S., showing that...

Kaizen Ticketing triumphs with gold win at the UK Customer Experience Awards 2024

Kaizen Ticketing has secured a gold win in the Best Use of Technology category at the UK Customer Experience Awards 2024 in London.Founded by former semi-professional footballer and ticketing expert David Lynam, Kaizen Ticketing has revolutionised the ticketing process for...

Ethos Farm’s Sally Alington wins CX Leader of the Year at the UK Customer Experience Awards 2024

Sally Alington, founder and CEO of Ethos Farm, has been crowned the CX Leader of the Year at the UK Customer Experience Awards 2024. Starting her career as a customer service host at Heathrow Airport, Sally’s belief in the power...