Category: Customer Experience

Infobip and White Label Communications join forces to boost CPaaS offering

Global communications platform Infobip has partnered with White Label Communications to expand its Communication Platform as a Service (CPaaS) capabilities for medium and large enterprises. The collaboration aims to provide resellers with a more comprehensive suite of cloud-based communication solutions,...

Cisco and Mistral AI introduce AI-powered Renewals Agent to streamline customer interactions

Cisco has partnered with Mistral AI to introduce the AI Renewals Agent, designed to revolutionise the renewal proposal process by intelligently integrating insights from over 50 data sources. This AI-powered system consolidates structured and unstructured data, performs real-time sentiment analysis,...

Americans fear online platforms aren’t safe

Americans are losing faith in the apps they rely on. Only 18% believe service providers on rideshare, dating, home service, and accommodation platforms are properly vetted. Sixty percent would pay extra for stronger background checks. And across job sites, finance...

USCXA winner ParkHub enhances game-day parking experience for Mercedes-Benz Stadium

Mercedes-Benz Stadium (MBS) has partnered with the US Customer Experience Awards 2024 winner ParkHub to simplify parking for fans attending Atlanta Falcons and Atlanta United matches, introducing a range of digital solutions designed to ease congestion and improve efficiency.The collaboration...

Don’t take a ‘head-in-the-sand approach’ to client feedback

Many startups are so focused on their product vision, they don’t want to hear what customers say about it. Similarly, larger firms often sanitise feedback into generic and useless forms. Therefore, it isn’t a major surprise that legal and other...

Yep AI unveils digital human technology for smarter customer engagement

Melbourne-based artificial intelligence company Yep AI has unveiled the Yep AI Digital Human, designed to improve customer interactions and streamline business operations. By leveraging advanced AI-driven avatars, the company aims to create more engaging digital experiences for businesses across various...

Pega to power UK armed forces’ unified digital recruiting platform

The UK’s Armed Forces Recruiting Service is set to undergo a major digital transformation, with Pegasystems selected to provide the technology behind a new tri-service recruitment platform. Under the Prime Contract awarded to Serco Plc, Pega will be part of...

FDNY taps NICE to digitally transform fire investigations

The Fire Department of New York (FDNY) has selected NICE Investigate, a digital evidence management solution, to modernise its fire investigations and accelerate case resolution for suspicious fires. The move brings the Bureau of Fire Investigation into a new era...

Digital wallets: The loyalty card of the future?

The days of rummaging through wallets for crumpled coupons and plastic loyalty cards are fading fast.For many consumers, digital wallets have become more than just a way to pay — they’re a gateway to rewards, convenience, and instant brand connections....

4 ways generative AI expedited the future of customer service

In the world of customer service, GenAI stands as a revolutionary force, reshaping how organisations engage with their customers. Since the introduction of ChatGPT by OpenAI in November 2022, the pace of change has been astonishing. This article explores four...