Category: Customer Experience

How will President Trump’s proposed policies impact consumer shopping habits?

As President Trump’s proposed economic changes spark national debate, a new Market Pulse study from InMoment explores how these policies may shape consumer shopping behaviours and pricing expectations.The research, which surveyed over 1,000 U.S. adults and analysed 45,000 social media...

Consumers want instant payments in this economy. The majority of companies still struggle to keep pace

Behind every company’s digital transformation is its need to meet customers’ needs. In today’s age, if a company is selling any kind of service or product, instant payment options are a must. However, many companies are struggling to keep pace.According...

ServiceNow expands global partner program

ServiceNow has enhanced its global partner program with nearly quadrupled investments in incentives and specialisations to foster growth and enhance customer outcomes. In addition, Infosys and Cognizant are now Global Elite partners, which is the highest level in the program.“Over...

Reputation enhances platform with AI-powered features for deeper customer insights

Reputation has announced a major expansion of its platform, introducing new features to help businesses gain deeper customer insights and act on real-time feedback. The tools aim to close the gap between brand perception and customer experience.The updated platform combines...

Conversica launches AI-powered agents to streamline car buying process

Conversational AI solutions provider Conversica has debuted its latest innovation for the automotive industry: AI Agents powered by AnswersIQ for Auto. Announced during the NADA Show 2025 in New Orleans, the solution is designed to deliver real-time, 24/7 access to...

Oracle introduces AI agents and generative capabilities to simplify sales processes

Oracle has unveiled AI agents and generative AI features within Oracle Fusion Cloud Sales to improve sales engagements and streamline processes. These tools, now available as part of Oracle Fusion Cloud Customer Experience (CX), harness integrated data from finance and...

Mobile app spending hits $150B in 2024, driven by AI boom

The world of mobile apps experienced remarkable shifts in 2024, with new trends redefining how consumers engage with their devices.Consumer spending on mobile apps reached $150 billion globally in 2024, marking a 13% year-over-year increase, according to Sensor Tower’s latest...

PG Forsta boosts market research with AI-powered efficiency

PG Forsta has launched Research HX, a suite of AI-driven market research tools designed to enhance efficiency, elevate data quality, and accelerate the delivery of actionable insights.“As the demand for faster, more actionable insights grows, the industry needs tools that...

Wunderkids rolls out Tidio AI chatbot to solve customer service woes

Wunderkids has deployed Tidio’s AI powered chatbot to accelerate its customer service. The small team behind the online retailer of high end baby play matts had struggled to respond to a high volume of product-related customer queries, Wunderkids’, quickly identified Tidio,...

Netigate launches Ask AI to improver feedback management

Feedback management company Netigate has introduced Ask AI, a generative AI-powered feature aimed at helping organisations extract actionable insights from customer and employee feedback data with ease and affordability. The addition enhances Netigate’s experience management platform, empowering businesses across sectors...