Category: Customer Experience

Voting opens today! Decide your top 50 CXMStars of 2025🌟

Here they are — the list of the Top 50 CXMStars for 2025! This year, we’ve received a record number of nominations and completed applications, so thank you very much everybody!Our list is split between the Top 25 CXM Professionals...

77% of shoppers opt for self-checkout for its speed and efficiency

A transformative shift in consumer behaviour is underway, with 77% of shoppers now favouring self-checkout options for their speed and convenience, according to a recent survey from NCR Voyix. The findings from the 2025 Commerce Experience Report highlight a significant...

Reputation matters: Improving scores can boost automotive sales by up to 10%

Reputation is crucial in the automotive industry, as it directly influences consumer purchasing decisions and can significantly impact sales.According to Reputation’s annual North American automotive industry report, reputation management is a strategic priority for dealerships and automakers. Notably, the report...

Furniture brand Wayfair leverages Google’s Gemini to transform online retail

Furniture brand Wayfair and Google Cloud have expanded their partnership to enhance the online retailer’s product catalogue and employee productivity. By integrating Google’s advanced Gemini models on Vertex AI and deploying Google Workspace, Wayfair is achieving significant operational improvements and...

Qualtrics’ experience management solution to drive Jollibee’s CX efforts

Philippine-based Jollibee Group, the name behind global fast-food brands including Coffee Bean, SmashBurger and Jollibee’s own-brand restaurants, has partnered with Qualtrics to improve its customer experience and feedback management, ahead of aggressive growth plans for 2025. Approaching 7,000 restaurants worldwide, Jollibee...

Lenovo introduces advanced robotics and AI tools for smarter retail operations

At NRF 2025, Lenovo unveiled three retail solutions combining the latest in robotics and artificial intelligence, all tested in real-world environments.“Today’s retailers have never faced greater challenges and have never needed technology to work for them more. Lenovo’s track record...

Cera secures $150 million to transform home healthcare with AI

UK-based home healthcare provider Cera has raised $150 million in debt and equity funding to help scale its AI-driven platform. This round was led by funds affiliated with BDT & MSD Partners and Schroders Capital. While the company disclosed that...

Yettel adopts winning approach to transforming sales training and development

Yettel, a Serbian telecoms provider, faced an operational dilemma. To keep pace with market demand, it had to expand and upskill its frontline staff, but the company’s current learning and development platform was unable to support these needs.With over 700...

Halfords adopts Aptos to drive omnichannel customer engagement

Britain’s popular motoring and cycling services retailer has renewed its agreement for Aptos’ POS, CRM and sales audit applications to improve customer engagement, all as part of an ongoing digital transformation.With over 400 stores in operation Halfords is seeking “to...

AI takes centre stage in customer success strategies

According to Gainsight’s Customer Success Index Report, 52% of CS teams leverage AI, transitioning from experimental use to essential integration. These AI tools improve early warning systems, streamline processes, and deliver deeper customer insights, helping businesses anticipate and mitigate churn...