Category: Customer Experience

Survival mode: Online retailers scramble to dodge tariff fallout

A tidal wave of tariffs and regulatory shake-ups is sending shockwaves through the e-commerce world, with a staggering 83% of industry executives fearing for their companies’ survival. That’s the grim warning from Swap’s latest Tariff Turmoil Report, which paints a...

Deutsche Telekom and Google Cloud introduce AI-powered network management

Deutsche Telekom and Google Cloud have announced a partnership to develop an AI-driven agent for Radio Access Network (RAN) operations, aiming to enhance network reliability, reduce operational costs, and improve customer experience.  Abdu Mudesir, Group CTO, Deutsche Telekom, said: “Traditional...

Infobip and Bayobab join forces to simplify messaging across Africa

Infobip has signed a five-year strategic agreement with Bayobab, a leading African digital connectivity provider, to enhance messaging solutions and optimize SMS delivery across the continent. Through this collaboration, Bayobab will leverage Infobip’s Communication Platform as a Service (CPaaS) for...

Shoppers say ‘hell no’ to AI buying for them

Retailers are rolling out AI shopping assistants, but many consumers aren’t ready to hand over control. A new Omnisend survey found that 66% of shoppers would not let AI make purchases for them, even if it meant getting a better...

Blockchain platform Raise grabs $63M to make gift cards smarter

Gift cards have long been a retail staple, but blockchain platform Raise is trying to make them something more than a plastic afterthought. The company has secured $63 million in new funding led by Haun Ventures. This brings Raise’s total...

Alexa+ boosts Amazon’s customer experience with all-new AI

Amazon has unveiled a successor to the AI service that runs on the company’s long running range of Echo gadgets, Fire TVs and Ring doorbells. Powered by generative AI, the new Alexa is smart, faster and more aware. Alexa+...

Condor Airlines partners with Talkdesk to modernise and personalise customer support

Condor, a German airline, has chosen Talkdesk to bring its contact centre operations in-house, leveraging AI-powered solutions to enhance customer experience. By adopting Talkdesk’s advanced cloud-based contact centre technology, Condor aims to facilitate operations, gain deeper customer insights, and improve...

Alibaba pours $53B into AI

Chinese e-commerce giant Alibaba Group is making its boldest tech move yet, pouring a staggering $53 billion (£41.9bn) into AI and cloud computing over the next three years—more than it spent on these sectors in the past decade combined. The announcement...

Feel-good marketing is not a trend—it’s the future.

In a world where negativity tends to dominate social media and news feeds, consumers seek uplifting content. A recent study by Upworthy and Alter Agents, “The Power of Uplifting Content,” highlights that positive, feel-good messaging doesn’t just make people happier...

Broadvoice unveils AI tool to deliver deep post-call insights

Broadvoice | GoContact has introduced Post-Call AI, an advanced feature designed to enhance service quality and customer satisfaction by analysing every interaction. Integrated into the GoContact CCaaS platform, the tool uses AI-driven sentiment analysis, automated summaries, and data-rich transcripts to...