Category: Customer Experience

SurveyMonkey drops features for smarter market research

SurveyMonkey has presented a powerful suite of market research features designed to give businesses smarter ways to connect with their audiences and uncover meaningful insights. The updated platform supports respondents in more than 130 countries and offers 56 languages, alongside...

90% of U.S. consumers ready to switch mobile carriers for value

Rising costs and a hunger for personalised services are pushing U.S. consumers to rethink their loyalty to traditional mobile carriers, with 90% of them open to switching providers, according to a recent OXIO survey. The study, which surveyed over 1,000 U.S....

Sinch brings RCS business messaging to iOS for UK customers

Sinch has announced that RCS Business Messaging (RBM) is now available for iOS users on Three UK and Virgin Media O2 (VMO2) networks. This development marks a major step in transforming how businesses engage with their customers, extending reach to...

New Hiya AI app stops live and deepfake scams

Voice communication company Hiya has launched its AI-powered call assistant, Hiya AI Phone, designed to screen calls, block scams, and simplify call management for busy professionals. Available on iPhone and Android, the app addresses the growing issue of robocalls and...

Beverage company modernises HR with 3CLogic’s AI solution

A global alcoholic beverage company is updating its human resources operations by adopting 3CLogic’s AI-powered contact centre solution integrated with ServiceNow’s HR Service Delivery (HRSD). This setup aims to streamline processes and improve employee interactions. Known for its iconic distilleries and...

White House and tech giants announce Stargate Project, a bold push toward AI and advanced healthcare

On January 21, 2025, the Stargate Project, a “groundbreaking” artificial intelligence initiative, was announced at the White House by U.S. President Donald Trump, OpenAI CEO Sam Altman, Oracle co-founder Larry Ellison, and SoftBank CEO Masayoshi Son. With an estimated budget...

Cresta rolls out AI analyst to decode customer conversations

Cresta has launched AI Analyst, a natural-language interface designed to help organisations analyse customer conversations more efficiently. Part of Cresta’s contact centre AI platform, AI Analyst allows businesses to ask questions in everyday language and receive clear, structured answers supported...

Marketing automation platform Listrak launches first RCS marketing campaign in the U.S.

Marketing automation platform Listrak has announced a major milestone, becoming the first marketing platform provider to launch a Rich Communication Services (RCS) campaign in the United States. The campaign, created in partnership with Dooney & Bourke, a renowned American handbag...

Three artificial intelligence in customer experience trends for 2025

As 2025 kicks into gear, it’s clear that last year was pivotal for customer experience (CX). Generative artificial intelligence (GAI) continued to monopolise attention, making bold promises for the way businesses interact with customers. While some AI early adopters saw gains, others struggled...

Exclaimer teams up with Chili Piper for smarter scheduling

Exclaimer has announced an exciting new integration with Chili Piper, a renowned demand conversion platform. This collaboration empowers businesses to embed personalised meeting booking links directly into email signatures, streamlining scheduling processes and enhancing conversion rates. By removing barriers to...