Category: Customer Experience

New DoorDash tool simplifies grocery shopping and enhances convenience

DoorDash has announced a new feature to streamline online grocery shopping, addressing the hassle of manually adding items to your cart. This allows users to sync their grocery lists directly with the app, facilitating the process of stocking up on...

Target harnesses AI and tech to elevate holiday shopping experience

Target is ready to deliver a seamless and rewarding shopping experience this holiday season with over 400,000 team members, including 100,000 seasonal hires. Backed by investments in technology, artificial intelligence (AI), and a robust supply chain, the omnichannel retailer aims...

How customer communication management enhances business success

Customers are the core of every business, and how you communicate with them can make or break the business. Today, there are many ways to reach out, from email and social media to phone calls and live chat. There are...

Data reveals user-generated content drives over $8 billion in social commerce revenue

User-generated content (UGC) is driving over $8 billion in annual social commerce revenue, according to a new report by Emplifi, with brands experiencing a 63% year-over-year increase in revenue through this strategy. The study analysed UGC shared by B2C brands...

4 myths about contact centre consumption-based billing that need to be debunked in 2024

You’ve just added a cloud service for your 500 headcount contact center, entering into a per-seat agreement with the vendor. While the seat-based model may appear to offer a flat recurring expense, it’s costing your organisation more than you realise....

Mastercard targets password-free payments with biometrics by 2030

Mastercard has presented its ambitious vision to transform digital payments, aiming to phase out manual card and password entry by 2030. The company plans to leverage biometric authentication, such as fingerprints and facial recognition, alongside tokenization technology to create a...

Is Amazon’s new platform a threat to discount giants like Temu and Shein?

Amazon has unveiled Amazon Haul, a mobile-only storefront which provides a range of budget-friendly items priced at $20 or less. Accessible through the Amazon Shopping app or on mobile browsers, the platform is Amazon’s answer to rising competition from Chinese...

Awards International announces Sinem Yuksel as chair of Türkiye Customer Experience Awards 2025

Awards International has announced Sinem Yuksel as the chair of the Türkiye Customer Experience Awards 2025.Yuksel brings over 20 years of experience in the telecoms and finance industry and is a dynamic leader currently serving as the chief marketing and...

Cognigy presents the next generation AI workforce

AI-powered customer service solutions vendor Cognigy has announced Agentic AI, the next generation AI workforce that is set to transform enterprise contact centers by enabling more efficient, personalised, and autonomous customer interactions. Designed for large-scale environments, Agentic AI leverages advanced...

Most US shoppers encounter generative AI without realising it

Generative AI is quietly reshaping the retail landscape, enhancing online shopping experiences with personalised recommendations and streamlined interactions. Yet, a new Bain & Company survey reveals that 71% of U.S. consumers are unaware they’re engaging with generative AI while shopping...