Category: CXM News

TTEC Digital expands Verint integration for smarter customer service

TTEC Digital has expanded its strategic partnership with Verint, integrating Verint’s end-to-end CX Automation platform into its Google GCP cloud contact centre portfolio to enhance cloud-based customer service capabilities.As businesses increasingly turn to cloud technologies to optimise customer interactions, this...

ResultsCX expands reach with acquisition of Aucera

ResultsCX, a prominent provider of customer experience management (CXM) services, has announced its acquisition of Aucera, a contact centre outsourcing company formerly known as DialAmerica. This strategic move aims to bolster ResultsCX’s presence in the US market and enhance its...

Stravito AI breaks language barriers, speeds up global research

Stravito has introduced three enhancements to Stravito Assistant: Focus Mode, Snapshots, and multilingual support. These innovations streamline workflows, reduce the time spent searching for insights, and allow teams to focus on data-driven decision-making.Thor Olof Philogène, founder and CEO at Stravito,...

Ransomware is set to dominate 2025. Experts warn AI will make it even worse

Ransomware is expected to be the biggest cybersecurity threat of 2025 and artificial intelligence (AI) is set to make it even more dangerous. According to Ivanti’s 2025 State of Cybersecurity Report, 38% of security professionals predict that AI will escalate...

Firstup’s new tech knows what workers need—before they do

Corporate inboxes are overflowing, and workers are tuning out. intelligent communication company Firstup says it has the solution: AI-powered workforce orchestration that cuts through the noise and ensures employees get the right message at the right time, without the usual...

AI powers Steve Madden eCommerce 

Steve Madden has taken a major leap in its digital evolution by launching a newly enhanced global eCommerce platform. Developed in partnership with RunDTC and powered by Contentstack’s advanced digital experience platform (DXP), this transformation redefines how customers engage with...

This week in CX: the digital revolution in travel, finance & customer service

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we explore the evolving landscape of airport customer experience, the benefits and challenges of CX consulting, and how Zoom’s AI-driven workflows are transforming digital interactions.We’re also...

Qualtrics report: Executives risk losing $1.3 trillion as reluctance to embrace AI grows

In a revealing new report from Qualtrics, a staggering $1.3 trillion could slip through the fingers of organisations hesitant to embrace artificial intelligence in their customer experience strategies. As executives waver, early adopters stand poised to reap the rewards of...

Good digital experience is in the details. Here’s what they are

While we’ve become accustomed to major technological advancements like social media and mobile technology, this year’s findings of the Insights Report 2025 Digital Experience Benchmarks by Contentquare reveal that it’s the smaller, often overlooked shifts that are reshaping how businesses...

Verizon and Sinch join forces to make business messaging smarter

Sinch and Verizon are deepening their partnership to push Rich Communication Services (RCS) into the mainstream, expanding RCS for Business Messaging (RBM) to Verizon subscribers across the U.S.Announced at Enterprise Connect in Orlando, this move aims to accelerate the adoption...