Category: CXM News

Personetics ushers in an era of cognitive banking

Personetics is set to transform the financial landscape by introducing its innovative approach to cognitive banking. With a focus on AI-driven capabilities, the company aims to enhance customer loyalty and increase sales, fundamentally changing how financial institutions connect with their...

Coveo launches AI tools to tackle enterprise data challenges

Coveo has unveiled three major advancements to enhance AI capabilities for businesses: Coveo for Agentforce, an expanded suite of APIs, and a new Agentic AI Design Partner Program. These innovations aim to address critical challenges that enterprises face with AI...

Healthplans.ai claims it can slash costs and fix compliance for health plans

A new player has entered the healthcare AI scene, and it’s making some bold promises. Healthplans.ai has officially emerged from stealth mode, claiming its AI-driven solutions can overhaul the way health plans operate, cutting costs, streamlining processes, and ensuring regulatory...

Typeface launches AI-powered marketing platform to transform content creation

Typeface has unveiled its latest Marketing AI Platform, designed to revolutionise the entire content lifecycle. This system introduces a new era of AI-driven marketing, combining automation, brand intelligence, and seamless collaboration through three core innovations: Brand Hub, Arc Agents, and...

Brands must rethink customer service in the AI era

Despite customer service being a critical factor in shaping brand perception, only 45% of consumers express satisfaction with the service they receive. This gap presents a significant opportunity for brands to improve customer interactions and foster loyalty. A recent report...

Are you spending over $100 a month on subscriptions? You’re not alone

Streaming and subscription services have become a major monthly expense for many Americans. According to new Bango research, nearly a quarter (23%) of U.S. subscribers spend more than $100 monthly, up to over $1,200 per year on digital services. However,...

This week in CX: why CX teams need niche skills to tackle growing threats

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we explore the shifting CX landscape—from the rising demand for niche skills and the burden of mundane tasks to the growing threats of deepfake fraud and...

AudioCodes expands Live Platform with AI-powered services to boost CX and EX

AudioCodes has expanded its Live platform with a suite of AI-powered value-added services (VAS) designed to enhance customer and employee experiences for enterprises. The initiative enables service providers and channel partners to differentiate their offerings and tap into new revenue...

Genesys and TeKnowledge unite to drive scalable, secure AI-powered CX

Genesys has announced a partnership with TeKnowledge to help organisations worldwide by seamlessly adopting secure, scalable, and flexible AI-first CX solutions, ensuring long-term business success in an increasingly digital world.“Genesys has built a partner model that drives greater value for...

Talkdesk’s always-on service helps customers while humans sleep

In a world where customers expect instant service but businesses stick to traditional hours, Talkdesk is stepping in with a night shift that never clocks out. The global AI-powered CX provider has launched Talkdesk After Hours, an always-on service that...