Category: CXM News

Salesforce unveils Agentforce 2dx – AI agents that do more than assist

Salesforce has launched Agentforce 2dx, the latest version of its digital labour platform designed to integrate autonomous AI agents seamlessly into business operations.Agentforce 2dx reveals proactive AI agents that work behind the scenes, executing tasks and optimising workflows without constant...

From swiping to buying: digital evolution is reshaping car sales

In 2023, Shift Digital compared the car-buying experience to online dating—where customers “swiped” through dealerships, often struggling to find the perfect match. Fast-forward to today, and that dynamic continues, but technology plays an even greater role in connecting shoppers with...

Amazon drones face pushback, QR codes surge, and employers brace for worker rights reforms

Amazon’s drone delivery faces pushback in Texas town Amazon’s drone deliveries in College Station, Texas, faced strong opposition from residents frustrated by noise and privacy concerns. Hundreds, including city officials, opposed expansion plans, citing daily life and wildlife disruptions. In response,...

The future of leadership: mastering data, agility, and customer centricity

In an era of economic uncertainty, leaders who consistently drive sustainable growth exhibit two key qualities: boldness and tenacity. According to Nicolas Maechler, senior partner at McKinsey & Company, these leaders “push the envelope and stay the course,” even when...

Cox Business dials up AI with RingCentral partnership

Cox Business is stepping up its communications game through a new partnership with RingCentral, bringing AI-driven voice, video, chat, and contact center solutions to businesses. The collaboration blends Cox’s high-speed connectivity with RingCentral’s cloud-based platform to create a unified experience...

Talkdesk introduces AI agents to streamline healthcare customer service

Talkdesk has introduced AI Agents for Healthcare, a new artificial intelligence-powered solution designed to automate patient and member interactions. The AI agents aim to streamline healthcare customer service by handling routine inquiries without human intervention, improving accessibility, efficiency, and patient...

£41k settlement, low-paid jobs, and bank IT failures:  the struggles of UK workers

Nurse wins £41,000 after being excluded and ignored at work A nurse deliberately excluded from tea rounds and ignored by a colleague has won £41,000 for constructive dismissal. Mrs Hamilton, a diabetes specialist at Epsom and St Helier NHS Trust, resigned...

Prudential and Workday expand partnership to personalise employee benefits with AI

Prudential Financial is deepening its partnership with HR platform Workday in a bid to shake up employee benefits with AI. The expanded collaboration brings Prudential’s Group Insurance business into Workday Wellness, a platform that promises to personalise benefits programmes and...

Intermedia takes Microsoft Teams archiving to the next level with AI-powered integration

Microsoft Teams users managing conversations across multiple platforms now have a smarter way to keep everything in one place. Intermedia has introduced intelligent archiving for its embedded Microsoft Teams solution, making it the first to unify Teams, unified communications, contact...

ServiceNow’s AI agents are changing telecom – here’s how

In collaboration with NVIDIA, ServiceNow has unveiled an AI solution tailored for the telecommunications industry. Leveraging NVIDIA AI Enterprise software and the powerful NVIDIA DGX Cloud platform, these AI agents are set to transform service providers’ operations by automating complex...