Category: CXM News

Manychat secures $140M to power the future of conversational AI in social commerce

Manychat has secured $140 million in new growth capital, led by investment firm Summit Partners. This latest round brings the company’s total funding to $163.3 million since its inception in 2015, building on its $18 million Series A, backed by...

Corporate travel plans for 2025 to drop worldwide

The days of back-to-back business trips may be numbered, at least for now.New figures from the Global Business Travel Association (GBTA) reveal a clear slowdown in motion, most likely influenced by recent U.S. government measures. Nearly a third of global...

Rise in remote work fuels spike in employee data breaches

Breaches involving employee data have soared to their highest level over six years, with reported incidents rising by 14% in 2024. According to a new analysis by law firm Nockolds, the number of reports submitted to the UK’s Information Commissioner’s...

Sitecore launches AI innovation lab to accelerate marketers’ AI adoption journey

Sitecore has announced the launch of the Sitecore AI Innovation Lab, a new program designed in partnership with Microsoft. This move provides a collaborative and guided environment for marketers to experiment with artificial intelligence (AI) solutions tailored to their unique...

Tourism declines, spending slows, and drivers push back: the economic impact of UK policy and tech

UK tourism hit by policy changes, says WTTThe UK tourism industry is under fire as international visitor spending fell by over £2bn in 2024 compared to pre-pandemic levels. The World Travel and Tourism Council (WTTC) blames government policies, including scrapping...

This week in CX: the accessibility wake-up call and AI’s rising role

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve explored the state of mobile app accessibility and the urgent need for improvement, the rising expectations around video content, and how AI is reshaping predictive...

Gong redefines revenue AI with purpose-built AI agents

Many are turning to AI for support as revenue teams face increasing pressure to move faster, personalise experiences, and make smarter decisions.Gong has launched over a dozen specialised AI agents for revenue teams. Built on over a decade of customer...

Design darling Figma confidentially files for IPO after Adobe deal goes bust

The cloud-based design platform Figma has quietly filed for a U.S. IPO, setting the stage for one of the most closely watched tech listings since the market cooled off in late 2021.The move comes more than a year after Adobe’s...

American Airlines promises free Wi-Fi for loyalty members to elevate in-flight experience

American Airlines has announced it will offer free in-flight Wi-Fi to AAdvantage loyalty programme members on more than two million flights annually starting January 2026, in partnership with AT&T.The move is part of a wider push to enhance the customer...

Diners abandon longtime favourites for better taste and lower prices

America’s once-loyal fast food fans are moving on and they’re not looking back.According to Tillster’s 2025 Phygital Index Report, 33% of diners say their favourite restaurant changed in the past year. The main culprits for this are “better food” and...