Category: CXM News

Cresta Elevates Customer Engagement with New Omnichannel AI Agent Features

Cresta has unveiled the latest enhancements to its AI Agent platform, allowing enterprises to automate even the most complex customer interactions while maintaining a natural, human-like experience. With these upgrades, Cresta delivers a unified omnichannel solution that bridges voice and...

Americans Hit with 4.8 Billion Robocalls in May, New Data Shows

Despite a slight monthly dip, robocalls in the U.S. surged more than 7% year-over-year in May 2025, and scam calls are leading the charge.According to YouMail’s latest Robocall Index, Americans received just over 4.8 billion robocalls last month. That’s roughly...

Krisp Unveils All-in-One Voice AI Solution for Contact Centres

Krisp has launched its comprehensive Voice AI Platform to enhance agent performance and customer satisfaction. Introduced at CCW Vegas, this all-in-one platform seamlessly integrates multiple AI capabilities, including advanced noise cancellation, accent conversion, real-time interpretation, and agent support tools, into...

CallMiner Embeds Deep CX Analytics into Microsoft Dynamics 365

CallMiner is embedding its AI-powered conversation analytics directly into Microsoft Dynamics 365 Contact Center, giving service teams new tools to extract value from every customer interaction. This news comes on the heels of CallMiner’s recent acquisition of VOCALLS, a voice-first...

Ventrica Digital Simplifies Zendesk Deployment with a Human Touch

Ventrica has unveiled Ventrica Digital, a new division created to streamline and scale customer experience (CX) delivery for brands looking to enhance service without internal tech burdens. Designed for speed, empathy, and impact, Ventrica Digital provides a fully managed environment...

Scheduling Could Be Retail’s Most Expensive Blind Spot

In the high-pressure, margin-tight world of retail, success often hinges on something deceptively simple: having the right people, in the right place, at the right time. But according to the new report by Logile, most retailers are falling short of...

Retailers Push Price Hikes Even If It Costs Them Consumer Loyalty

Despite knowing full well that customers will be furious, most retail execs are still planning to raise prices.That’s the takeaway from a new report by First Insight, Tariffs & Trust: Why Retailers Risk Loyalty with Price Hikes, which reveals a...

Procter & Gamble to Cut 7,000 Jobs and Drop Brands in Major Restructuring

Procter & Gamble is cutting 7,000 jobs, about 6% of its global workforce, over the next two years as it embarks on a major restructuring plan aimed at weathering economic uncertainty and rising costs.The cuts, announced Thursday at the Deutsche...

Parloa and Verint Partner to Redefine the Future of Hybrid Customer Service

Parloa has announced a strategic integration with Verint to bring together Parloa’s AI Agent Management Platform (AMP) and Verint’s robust CX Automation Platform, forging a path toward a blended workforce of AI and human agents.“This partnership allows customers to manage...

6 in 10 Americans Won’t Pay More Than 10% Extra Due to Tariffs 

According to new data from ESW, six in ten U.S. consumers say they won’t tolerate more than a 10% price increase due to tariffs. This shows the growing sensitivity to rising costs and a shift in how Americans expect retailers...