Category: CXM News

From Champagne to Sweatpants: What Consumers Are Cutting to Afford Groceries

According to Blue Yonder’s latest survey, as many as 85% of consumers worldwide are worried about the continued rise in grocery prices. Conducted across key markets including the U.S., U.K., France, Germany, Australia/New Zealand (ANZ), and the Middle East, the...

Gift Cards Are the New Currency, And Everyone’s Cashing In

Despite persistent economic uncertainty, American consumers are planning to buy more gift cards in 2025—10% more than they did in 2024, according to new research from Blackhawk Network (BHN). With inflation and cost-of-living pressures still top-of-mind, gift cards are becoming...

HR Turns to AI for Hiring Help But Lacks the Skills to Use It Effectively

HR leaders see clear benefits in AI-powered tools, but many admit they don’t have the skilled workforce to use them effectively. Capterra’s 2025 HR Software Trends Survey, which gathered insights from over 3,200 HR professionals across 11 countries, reveals how rising...

Starbucks Equips Baristas with AI Assistant to Speed Up Orders and Cut Downtime

Starbucks is introducing a generative AI assistant, Green Dot Assist, built on Microsoft’s Azure OpenAI platform, to help baristas answer questions, solve equipment issues, and streamline service in real time. The assistant is already in pilot at 35 locations, with...

AI or Goodbye: The New Rules of Customer Experience in 2025

According to Verint’s new State of Customer Experience 2025 report, 86% of U.S. consumers now recognise the value of artificial intelligence in customer service interactions. Among 18-to-34-year-olds, that number soars to 98%, signalling a major generational shift in expectations. AI isn’t...

Dear Customer, This Message Was (Probably) Written by AI

In 2025, nearly every business customers interact with will be using AI to communicate with them, whether they notice it or not. New research by customer engagement platform Sinch, which surveyed 1,600 business leaders and 2,800 consumers across sectors, including...

No More Boring Prep: Seismic Just Made Sales Way Smarter

Seismic has rolled out its Spring 2025 Product Release — and it’s all about making revenue teams faster, smarter, and more confident with AI at their fingertips. At the centre of the release is Role-Play Agent, a new generative AI...

Sanas Unveils Breakthrough in Real-Time Speech Translation

Sanas has announced a leap in communication technology by introducing real-time, AI-powered speech-to-speech language translation. The tool uses a proprietary, low-latency AI architecture to directly translate spoken language, all while maintaining high fidelity, identity, and emotional nuance in the speaker’s...

Instacart Turns Pinterest Pins into Purchases with New Retail Media Integration

Instacart and Pinterest are joining forces in a new retail media partnership that will bring shoppers even closer to their favourite items in the moment of inspiration. The collaboration will make Pinterest ads directly shoppable through Instacart, turning discovery into...

AI Knows What You Want to Buy, And Shoppers Are Here for It

A new report by Bloomreach reveals how artificial intelligence is reshaping the way consumers shop online — and it’s making the experience feel more human than ever. Titled How AI Is Teaching Us to Shop Like Humans Again, the report...