Category: CXM News

Less than half of UK marketers get personalisation right, says SAP Emarsys

Despite all the hype around hyper-targeted marketing, a new report shows most UK consumer brands are still failing to deliver the personalised experiences shoppers expect.According to SAP Emarsys’ latest Consumer Products Engagement report, launched today at the brand’s Personalisation Masterclass...

Aircall’s new AI voice agent promises 24/7 call coverage without breaking the bank

To help growing businesses manage missed calls, Aircall has launched its new AI Voice Agent, a virtual call handler that never sleeps, never calls in sick, and doesn’t cost a fortune.Announced today, this always-on assistant is designed to answer inbound...

The benefits bill is out of control. This startup says it can fix it

Avante, a startup aiming to fix what it calls a “broken benefits system,” has officially launched a platform that claims to help employers cut waste, increase engagement, and finally get their money’s worth from skyrocketing health insurance spending.With employer-sponsored health...

Workplace compliance shortcomings, flexible work issues, and 2025’s financial leaders

RTW compliance gaps leave employers at riskA new Home Office survey reveals widespread confusion among UK employers about right to work (RTW) checks. Of 2,152 businesses surveyed, 80% answered at least one compliance question incorrectly, risking civil penalties. Common errors...

Americans prefer chit-chat with AI over tapping and typing

Americans like to talk. A lot. So much so that chatting with their AI tech now beats tapping or typing.According to the AI Gap Study by Iris Flex, U.S. consumers are now twice as likely to speak to their smart...

It’s AI or goodbye: Nearly half of execs eye the exit over tech access

Executives across the globe are going all-in on artificial intelligence, with 91% scaling up AI efforts and nearly half saying they’d walk away from their job if the company isn’t keeping up.That’s the headline finding from Globalization Partners’ latest AI...

AI joins the fight against fraud with NICE Actimize’s Xceed agents

NICE Actimize has launched its latest innovation—Xceed AI agents—which are built to work inside its FRAML (Fraud and Anti-Money Laundering) solutions. These intelligent agents act as dynamic partners to human analysts, constantly evolving to detect new financial threats and improve...

Crisp snaps up Shelf Engine to power AI-driven grocery forecasting

CPG inventory data platform Crisp has acquired Shelf Engine, the AI wunderkind known for its razor-sharp demand forecasting and spoilage-busting algorithms.The acquisition brings together two heavy hitters in retail tech, arming Crisp’s collaborative commerce platform with Shelf Engine’s deep-learning smarts...

Americans embrace ChatGPT, but still rely on humans for high-stakes advice

According to a recent study from Express Legal Funding in collaboration with SurveyMonkey, over half of U.S. adults (60%) have turned to ChatGPT for advice or information. Among those users, 70% found the responses helpful, pointing to a growing comfort...

Boomerang wants to transform lost items into found stories

Losing something valuable can be one of life’s most frustrating experiences. Desperately searching for a lost item can leave anyone feeling exasperated, especially when time is of the essence.Skyler Logsdon, co-founder and CEO of Boomerang, understands the situation all too...