Category: CXM News

UK business leaders brace for impact of Trump’s tariffs

A recent survey of 562 members of the Institute of Directors (IoD) revealed that more than a third (37%) of UK business leaders expect to feel the effects of President Trump’s trade tariffs. Among those anticipating an impact, most (70%)...

Aussie dollar dips, festival ticket scams rise, and Publix faces checkout fraud claims

Aussie dollar slumps to Covid lows, driving up prices The Australian dollar has plunged to its lowest level since 2020, falling to 59.64 US cents amid fears of a global recession triggered by Donald Trump’s proposed tariff plan. This sharp drop...

Cisco survey warns AI boom could undermine hard-won privacy gains in 2025

In a world increasingly defined by artificial intelligence, the real question for businesses isn’t if they’re ready for AI, it’s whether their privacy practices can survive it. That’s the key takeaway from Cisco’s 2025 Data Privacy Benchmark Study which paints a...

K Senukai’s bold investment in smart and secure technology

K Senukai is committed to driving innovation and technological progress, with a bold strategy to invest €100 million in advanced technologies, including artificial intelligence (AI), by 2030.These strategic investments are already reshaping operations, optimising processes, and strengthening the company’s market...

ServiceNow strengthens AI CRM with Logik.ai acquisition

ServiceNow has announced a definitive agreement to acquire Logik.ai, an AI-driven Configure, Price, Quote (CPQ) solutions provider. This strategic acquisition will enhance ServiceNow’s growing presence in CRM, allowing sales teams to streamline deal processes, increase productivity, and improve overall efficiency. Integrating...

Trustpilot rolls out new features to help brands turn reviews into revenue

Trustpilot is dialing up the power of trust with a fresh batch of features designed to help businesses to collect feedback and use it to fuel growth. Unveiled today, the updates let brands squeeze more value out of every review, placing...

CleverTap and Infobip partner to supercharge customer chats with RCS

CleverTap has teamed up with Infobip to bring Rich Communication Services (RCS) messaging to its omnichannel platform, marking a bold step into more immersive, interactive customer conversations. The move gives brands the power to ditch boring SMS in favour of eye-catching,...

Cyara unveils AI-powered innovations for seamless CX assurance

Cyara has introduced six innovations to enhance and modernise customer interactions across complex digital landscapes. These latest advancements build upon Cyara’s AI Trust capabilities, expanding global testing coverage in over 100 countries and launching the first fully integrated CX Assurance...

This week in CX: the rise of human-centric leadership

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we explored the push for human-centric organisations, the influence of consulting, Gen Z’s growing dislike of credit cards, and why Brits shy away from salary discussions. We’re...

82% of Americans can discern AI content

A new survey reveals that more than 80% of Americans can tell when an article was churned out by artificial intelligence, and many don’t like what they see. Hookline&’s 2025 AI In Content Marketing Report, based on a survey of 1,000...