Category: CXM News

Papa John’s taps Google AI to read your mind (and your stomach)

Papa John’s is teaming up with Google Cloud to take its customer experience to the next level. The pizza chain will use artificial intelligence to anticipate cravings, smooth out support, and get pizzas to doorsteps faster. The expanded multi-year partnership, announced...

Survey reveals Americans’ biggest tax season fears

A new survey reveals how Americans really feel about tax season and the unusual tactics some use in pursuit of a larger refund. The research, commissioned by tax software provider TaxAct, polled 1,000 adults across the U.S. and uncovered a mix...

Over 80% of companies say loyalty is more important than ever

A recent survey by Apadmi revealed that 67% of businesses anticipate increasing their investment in digital loyalty initiatives over the next 12 months. The report shows that loyalty is more critical than ever, with 81% of respondents noting that loyalty...

UK business leaders brace for impact of Trump’s tariffs

A recent survey of 562 members of the Institute of Directors (IoD) revealed that more than a third (37%) of UK business leaders expect to feel the effects of President Trump’s trade tariffs. Among those anticipating an impact, most (70%)...

Aussie dollar dips, festival ticket scams rise, and Publix faces checkout fraud claims

Aussie dollar slumps to Covid lows, driving up prices The Australian dollar has plunged to its lowest level since 2020, falling to 59.64 US cents amid fears of a global recession triggered by Donald Trump’s proposed tariff plan. This sharp drop...

Cisco survey warns AI boom could undermine hard-won privacy gains in 2025

In a world increasingly defined by artificial intelligence, the real question for businesses isn’t if they’re ready for AI, it’s whether their privacy practices can survive it. That’s the key takeaway from Cisco’s 2025 Data Privacy Benchmark Study which paints a...

K Senukai’s bold investment in smart and secure technology

K Senukai is committed to driving innovation and technological progress, with a bold strategy to invest €100 million in advanced technologies, including artificial intelligence (AI), by 2030.These strategic investments are already reshaping operations, optimising processes, and strengthening the company’s market...

ServiceNow strengthens AI CRM with Logik.ai acquisition

ServiceNow has announced a definitive agreement to acquire Logik.ai, an AI-driven Configure, Price, Quote (CPQ) solutions provider. This strategic acquisition will enhance ServiceNow’s growing presence in CRM, allowing sales teams to streamline deal processes, increase productivity, and improve overall efficiency. Integrating...

Trustpilot rolls out new features to help brands turn reviews into revenue

Trustpilot is dialing up the power of trust with a fresh batch of features designed to help businesses to collect feedback and use it to fuel growth. Unveiled today, the updates let brands squeeze more value out of every review, placing...

CleverTap and Infobip partner to supercharge customer chats with RCS

CleverTap has teamed up with Infobip to bring Rich Communication Services (RCS) messaging to its omnichannel platform, marking a bold step into more immersive, interactive customer conversations. The move gives brands the power to ditch boring SMS in favour of eye-catching,...