Category: CXM News

AI hype exposed: Most ‘advanced’ firms can’t deliver real results

A new global study by EPAM Systems is calling time on AI hype, revealing that many businesses claiming to be ahead of the curve in artificial intelligence are struggling to walk the talk.Based on responses from over 7,000 participants across...

Sprout Social’s new AI tools help brands find the perfect influencer match

Sprout Social has launched a revamped version of its influencer marketing platform to redefine how brands discover, evaluate, and collaborate with influencers in a digital age driven by relevance, personalisation, and trust.“Influencer marketing is no longer optional—it’s essential for brands...

Adobe and Antom team up to localise payments and digital marketing across Asia

Adobe has joined forces with Antom, a unified merchant payment and digital solutions provider under Ant International, to elevate its Asian customer experience. The partnership will deliver seamless, secure, and localised payment options while expanding Adobe’s presence across diverse Asian...

Brits are worried, Nvidia’s betting big on AI, and HR’s still catching up

UK business confidence hits two-year low amid tax hikes and US trade tensions  UK business confidence has dropped to its lowest point in over two years, driven by tax concerns and fears of Donald Trump’s escalating trade war, according to the...

Pediatricians get an AI sidekick as Office Practicum and Insight Health launch ‘Opie AI’

Pediatricians drowning in paperwork may soon have a high-tech lifeline, thanks to a new partnership aimed at cutting documentation time and bringing the focus back to patients.Insight Health, known for its AI-powered healthcare solutions, has teamed up with Office Practicum,...

Kore.ai taps G42’s Inception to fast-track UAE’s digital domination

US-based enterprise AI player Kore.ai has joined forces with Inception, a G42 company, to co-develop advanced AI products aimed at turbocharging digital transformation across the UAE and beyond.The strategic partnership, revealed today, fuses Kore.ai’s conversational and generative AI tech with...

Smarter support starts here: Capgemini and Google Cloud launch agentic AI solutions

Capgemini has unveiled a major new initiative with Google Cloud to redefine customer experience (CX) through advanced agentic AI. The companies will leverage intelligent automation and real-time insights to streamline support services and boost customer and employee satisfaction.The initiative will...

Ascend’s new smart inbox uses AI to tackle insurance paperwork so you don’t have to

Insurance automation company Ascend has unveiled Smart Inbox, an AI-powered inbox for insurance agencies that promises to chew through billing documents so humans don’t have to.Whether it’s binders, quotes, invoices, or those dreaded commission statements, Smart Inbox reads it all,...

ServiceNow & 3CLogic give contact centres an AI upgrade

3CLogic is levelling up its long-standing partnership with ServiceNow to launch a fully integrated, AI-powered solution. This new offering combines ServiceNow’s CRM products with 3CLogic’s advanced voice and customer experience tools, creating a seamless end-to-end system for managing employee and customer interactions.The collaboration...

Video expectations are sky high — and brands are falling behind

According to a new Idomoo survey, 78% of consumers want to see brands use more video, yet many companies aren’t delivering. More than 40% of people say they never receive video content from the brands they engage with. This growing...