Category: CXM News

Deepfake fraud is on the rise and no one is safe

It started with a simple selfie. A LinkedIn profile pic, a Facebook snapshot, an ID scan—just enough for AI to work its magic. Within minutes, criminals can craft a talking, blinking, smiling imposter, ready to dupe banks, businesses, and even...

GoTo shifts gears with new AI-powered platform for car dealerships

GoTo has introduced GoTo Connect for Automotive, an AI-driven communications platform tailored specifically for car dealerships. The platform aims to enhance customer interactions and support dealerships in driving growth through improved sales and customer loyalty. With less than one-third of dealerships...

Algolia’s next-gen AI: search that adapts to your every business need

Algolia has unveiled an advancement in search technology, introducing a suite of AI-driven ranking capabilities designed to revolutionise how businesses optimise search results. This trifecta enables the seamless integration of multiple unique data signals, allowing businesses to achieve various goals...

Banks in a bind: Card experience fails to win customer loyalty

It’s no secret that the banking industry is in a customer experience crisis. Adding to the challenge, retail banks are having difficulty retaining customers, according to a new Capgemini report. Over 70% of cardholders are indifferent or dissatisfied with their...

New report reveals cost and security advantages of on-premise AI

In collaboration with GAI Insights, a new report from Inflection AI challenges conventional wisdom about AI deployment, revealing significant cost, security, and strategic advantages for enterprises that bring AI inference in-house. The study argues that relying solely on cloud-based AI...

Tesco’s trolley scales, hiring bias, and restroom cleanliness: how everyday experiences shape trust

Tesco’s trolley scales spark debate among shoppers Tesco is trialling giant trolley scales at a Gateshead store to catch discrepancies in “Scan as you Shop” purchases. While some shoppers find the scales convenient, others liken the experience to airport security, feeling...

68% of U.S. workers are drowning in mundane tasks

A new survey from Eagle Hill Consulting reveals that 68% of U.S. workers feel trapped in a cycle of low-value, mind-numbing tasks. While companies tout their commitment to operational efficiency, it seems employees are drowning in inefficiency, and they have...

ServiceNow scoops up Moveworks for $2.85B

ServiceNow has announced its acquisition of AI-driven workplace automation platform Moveworks for $2.85 billion, combining forces to enhance AI capabilities across the workplace. The move aims to integrate ServiceNow’s advanced agentic AI with Moveworks’ user-friendly AI assistant and enterprise search...

The Home Depot debuts Magic Apron, an AI tool for DIY assistance

The Home Depot is rolling out Magic Apron, an AI-powered assistant designed to help customers tackle everything from lawn care to full-scale renovations without having to corner an employee in-store. Dubbed the first generative AI tool of its kind in home...

Streaming satisfaction holds steady at 72% but churn and subscription fatigue grow

UserTesting’s latest Media & Entertainment Pulse Report highlights evolving consumer behaviours and expectations within the streaming industry. While personalised recommendations continue to satisfy, with 72% overall satisfaction and 75% for male respondents, significant shifts in consumer frustrations and subscription patterns...