Category: CXM News

Instacart’s strategic use of AI drives inventory accuracy and customer retention

Grocery delivery company Instacart is making significant strides in enhancing its customer experience through the integration of AI in its inventory management and product substitution processes. During a recent earnings call, CEO Fidji Simo highlighted the company’s commitment to AI,...

Human-like AI comes to phone support with Gladly’s Sidekick

Gladly has launched Sidekick on Voice, a solution bringing personalised, AI-driven support to phone calls. While phone support remains a vital customer channel, current experiences often fall short. Long wait times and impersonal automated systems leave customers frustrated. Traditional ticket-based platforms...

Secure payments, seamless experience: PCI Pal and RingCentral raise the bar

PCI Pal has partnered with RingCentral to transform payment security and customer experience. This strategic partnership directly integrates PCI Pal’s cloud-native payment technologies into RingCentral’s flagship offerings: RingCX, its AI-first contact centre solution, and RingEX, its core business communications platform. This...

Migrant care workers, consumer spending, and Boots’ future: uncertainty across industries

Migrant care workers trapped by unfair repayment clauses  Migrant care workers are being exploited through excessive repayment clauses, forcing them to stay in poor working conditions, according to the Royal College of Nursing (RCN). Calls to the RCN’s advice line on...

Yext helps brands dominate the AI search revolution

Yext has introduced Yext Scout, an AI-powered search and competitive intelligence tool designed to give brands the insights they need to navigate this changing landscape. With real-time visibility across traditional and AI search platforms, brands can track their presence, benchmark...

Listen, learn, be inspired: Three women leading the way in business

This International Women’s Day, we’re celebrating women in business by revisiting three insightful podcast episodes featuring female leaders who are driving change in their industries. Sally Allington, CEO and founder of Ethos Farm, built a £34 million consultancy giant from...

Cedar leverages Twilio to enhance patient billing and streamline payments

Cedar has partnered with Twilio to streamline the patient billing experience and reduce the burden on healthcare providers. Integrating Twilio’s advanced communication solutions allows Cedar to have seamless, accessible, and efficient financial interactions. This partnership helps patients navigate medical bills...

It’s time to reconsider common beliefs about imposter syndrome

Imposter syndrome has long been portrayed as a phenomenon predominantly affecting women, but new insights are challenging that narrative. A recent survey from Right Management reveals that 55% of Gen-Z employees are wrestling with the feeling that they don’t deserve...

Conversational marketing in 2025: the rise of RCS, AI, and WhatsApp

The way businesses communicate with customers is evolving at an unprecedented pace. A new Messaging Trends Report from Infobip highlights a significant shift in messaging strategies, driven by the rapid adoption of Rich Communication Services (RCS) and AI-powered automation. After analysing...

Businesses struggle to find their way in the AI buzz, reveals Sabio

As the excitement surrounding artificial intelligence in customer experience shows no signs of slowing down, many businesses are still grappling with the practicalities of implementing these technologies. This reality was revealed during Sabio Group’s AI Community Day, held on March...