Category: CXM News

Sumsub and TELUS Digital partner to strengthen remote employee verification

Sumsub has partnered with TELUS Digital to provide the company with enhanced tools for verifying and onboarding remote employees, ensuring a more secure and efficient hiring process. “The growing sophistication and instances of fraudulent activities, ranging from VPN usage, fake IDs,...

Pega to power UK armed forces’ unified digital recruiting platform

The UK’s Armed Forces Recruiting Service is set to undergo a major digital transformation, with Pegasystems selected to provide the technology behind a new tri-service recruitment platform. Under the Prime Contract awarded to Serco Plc, Pega will be part of...

FDNY taps NICE to digitally transform fire investigations

The Fire Department of New York (FDNY) has selected NICE Investigate, a digital evidence management solution, to modernise its fire investigations and accelerate case resolution for suspicious fires. The move brings the Bureau of Fire Investigation into a new era...

Digital wallets: The loyalty card of the future?

The days of rummaging through wallets for crumpled coupons and plastic loyalty cards are fading fast. For many consumers, digital wallets have become more than just a way to pay — they’re a gateway to rewards, convenience, and instant brand connections....

Aldi expands UK operations with 1,600 new jobs and increased wages  

Supermarket chain Aldi has unveiled plans to create 1,600 new jobs across the UK as it continues to expand its presence with new store openings. The retailer will open locations in areas including Cambridgeshire, Greater Manchester, and Lytham in Lancashire,...

Brands losing consumers, maternity claim dismissed, and robots beating grads to jobs

Trend-chasing brands are losing consumer trust  A shocking one-third of consumers find it embarrassing when brands chase viral trends, yet 93% expect them to stay culturally relevant. Sprout Social’s 2025 Index reveals that authenticity and originality set standout brands apart—trend-chasing alone...

Paytronix reveals new catering features to streamline order management

Restaurant guest engagement solutions vendor Paytronix has launched Paytronix Catering, a new addition to its Online Ordering platform that streamlines catering order management for both large and small restaurant brands. The Paytronix Catering service integrates nearly 20 distinct features to optimise...

The end of brand loyalty? Why 57% of shoppers are no longer committed

More than half of U.S. shoppers (57%) no longer consider themselves loyal to any particular consumer product (CP) brands, including food, beverages, and personal care items. According to SAP Emarsys, this shift highlights a challenge for brands in an era...

InMoment unveils new tool for smarter reputation management  

InMoment has introduced Competitor Intelligence, a tool designed to revolutionise how businesses analyse competitor reviews and gain a strategic edge. This AI-driven solution transforms raw review data into clear, actionable insights, helping brands identify their rivals’ strengths, weaknesses, and opportunities...

What do gym-goers want in 2025? Vibes, apparently

Forget fancy equipment and elite trainers. What gym-goers really want in 2025 is a vibe. According to Chatmeter’s latest Gym Reputation Ranking Report, the top-rated fitness chains aren’t just winning on price and cleanliness but on creating an atmosphere that...