Category: CXM News

TELUS Digital & Sumsub partner to combat AI-era fraud and meet global compliance demands

TELUS Digital Experience (TELUS Digital) has expanded its collaboration with Sumsub, bringing Sumsub’s robust identity verification and compliance tools to TELUS Digital’s enterprise clients across sectors where trust and regulatory precision are paramount.Having integrated Sumsub into its internal operations since...

Retailers get a one-week tariff response plan with First Insight’s new AI strategy

As shifting tariffs disrupt global supply chains and squeeze retail margins, First Insight is offering a rapid-response strategy designed to help retailers regain control, within just one week.The company, which specialises in turning consumer feedback into predictive retail decisions, has...

Talkdesk Express provides small businesses with big-league customer service tools

Talkdesk has introduced Talkdesk Express, a solution tailored specifically for small businesses. Designed to remove the traditional roadblocks of cost and complexity, Talkdesk Express enables smaller teams to deliver customer service that rivals even the largest enterprises, without the overhead.According...

Infobip powers new digital pit lane for Haas F1 fans

The MoneyGram Haas F1 Team has signed a multi-year deal with cloud communications giant Infobip, aiming to turn the traditional race-day experience into something far more interactive: think real-time chats, personalised updates, and AI-fueled insights delivered straight to fans’ phones.Unveiled...

82% of shoppers demand price transparency as hidden fees threaten brand loyalty

New VTEX report reveals that 82% of Americans consider clear pricing and no hidden fees essential to a less stressful and more satisfying shopping experience.The survey, with over 1,000 U.S. adults, highlights how hidden charges and unclear fees erode consumer...

Amazon’s Vulcan, AI-wary employers, and Houston’s shopping habits: the human-tech divide widens

Employers raise alarms over work readiness and AI use among young hires  Young people entering the workforce in 2025 are increasingly underprepared, with employers expressing concerns about inflated job applications aided by AI and a lack of essential soft skills. According...

CallMiner’s AI agents investigate, manage, and tell you what to do next

CallMiner isn’t just eavesdropping on your customer service calls. It’s deploying a team of tireless AI agents to dissect, understand, and act on them. The conversation intelligence company has refreshed its AI Assist platform with new “agentic AI” upgrades, designed...

Riyadh Air unites with Loyalty Juggernaut to build new rewards experience

Riyadh Air has entered into a strategic partnership with Loyalty Juggernaut (LJI), a loyalty solutions provider, to develop a next-generation digital loyalty programme, the companies announced today at the Arabian Travel Market in Dubai.The programme will be built on LJI’s...

GoTo Connect supercharges SMB communication with over 100 new features

GoTo has rolled out more than 100 new enhancements to its flagship product, GoTo Connect. Designed with small and midsize businesses (SMBs) in mind, these updates aim to streamline communication workflows, harness the power of artificial intelligence, and centralise all...

Optimum taps Google Cloud AI to reinvent the customer experience

Optimum has entered a multi-year partnership with Google Cloud to transform its customer experience using the latest in generative AI technologies. This collaboration will integrate AI-powered tools across every touchpoint of the customer journey—from websites and mobile apps to call...