Category: Digital Experience

From Stadium to Screen: 8×8 Deepens Partnership with Southampton

8×8 has renewed its sponsorship agreement with Southampton Football Club, extending the partnership with both the Men’s and Women’s First Teams through the 2025/26 season. Since first teaming up, 8×8’s contact centre and communications technology have played a key role in...

AI Set to Replace Google as Business Research Tool, Experts Predict

Google’s quarter-century reign as the default gateway for business research may be nearing its end. A new study from Bospar suggests that AI could overtake the search giant within the next decade, replacing links and endless results with direct recommendations...

Kasisto Delivers AI That Thinks Like a Banker 

The future of AI in banking just took a major leap forward. Kasisto has unveiled KAIgentic, the first agentic AI platform purpose-built for banks and credit unions. Unlike generic large language models and experimental agent frameworks, KAIgentic is production-ready, compliant...

Americans Keep Using the Same Passwords, Even as Attacks Surge

Despite years of high-profile breaches and phishing scams, almost half of U.S. consumers still admit to reusing the same password across multiple accounts, according to a new survey commissioned by Yubico. The nationwide study, conducted by Talker Research across the ten...

When Will AI in Learning Live Up to the Hype?

Artificial intelligence might be dominating headlines in the learning-tech space, but according to new research from the Fosway Group, most of the bold promises are still more potential than practice. In fact, Fosway’s analysis shows that of all the shiny AI...

Anthropic’s Claude Can Now Walk Away from Abusive Conversations

Anthropic is experimenting with something few tech companies have dared to consider: giving its AI models the power to end conversations. The company has rolled out this capability in Claude Opus 4 and 4.1, but only for what it calls “rare,...

Sprout Social Launches TikTok, Bluesky & Creator Tools for the Social Intelligence Era

Sprout Social has unveiled a new suite of innovations and strategic partnerships designed to give brands a competitive edge in the era of Social Intelligence. As audiences flock to platforms like TikTok and Bluesky for discovery, recommendations, and real-time conversations,...

Perplexity AI Throws $34.5B at Google Chrome in Bold Market Move

Artificial intelligence startup Perplexity AI has made an audacious $34.5 billion all-cash offer for Google’s Chrome browser, a bid that far exceeds the company’s own $14 billion valuation. Led by Aravind Srinivas, a former Google and OpenAI engineer, Perplexity has...

Consumers Want Instant Payments, Not Instant AI

Urgent and same-day bill payments are becoming a habit for a growing share of consumers. The 2025 ACI Speedpay Pulse Report shows that 30% of people made an urgent or same-day payment in the past year, with Gen Z and...

Cresta Brings AI Agent Assist and Conversation Intelligence to Email Support

Cresta has expanded its Agent Assist and Conversation Intelligence solutions to the email channel, bringing the same breakthrough capabilities it pioneered for voice and chat to one of the most widely used customer support formats. This move allows companies to...