Category: Digital Experience

Quiq and Carahsoft unite to make government chatbots smarter

Citizens and students may soon find their online interactions with government agencies and academic institutions feeling a little less frustrating, thanks to a new partnership between AI firm Quiq and IT solutions provider Carahsoft.Under the deal, Carahsoft will distribute Quiq’s...

HyperAR brings true indoor navigation for great CX and EX

The laughable quality of interior GPS and mobile reception in some places has left big gaps in indoor navigation. Gaps that even the major map applications struggle to fill. Soon shops, colleges and enterprises can finally show guests or customers...

Asian banks experiment with remote customer service robots

British high-street banks continue to close at an alarming rate. As usual, Japan is showing a way forward with robots working as assistants to deal with customer service queries when an in-branch visit is essential. In Japan, Mizuho Bank in...

Ulta Beauty selects Lucky to provide real-time product access to customers

Lucky, an e-commerce analytics company, has announced a partnership with Ulta Beauty, the largest speciality beauty retailer in the United States, to enhance the omnichannel shopping experience for consumers. The collaboration will enable beauty brands to connect their Direct-To-Consumer (DTC)...

New report exposes healthcare’s biggest dealbreakers

Patients are no longer just patients. They’re consumers with high expectations, and they won’t hesitate to walk away from healthcare providers who don’t meet them. A new report from Press Ganey reveals that barriers like frustrating scheduling, unreliable online information,...

Silos are the root cause of your customer experience challenges 

Chances are you work for an organisation that considers itself “customer centric.” In 2025, most organisations have figured out that building experiences that put the customer first is one of the best ways to create lasting customer loyalty and earn...

Many are unknowingly flirting with AI in online dating

As Valentine’s Day approaches, a new survey reveals how artificial intelligence is shaking up the modern romance and many people are not even realising it.Not only is AI changing how we work and communicate, but it’s also creeping into our...

TELUS Digital expands global AI research with new innovation hub in Brazil

TELUS Digital Experience is expanding its AI research footprint with the launch of the TELUS Digital Research Hub at the University of São Paulo (USP). With a $1 million investment over the next three years, this facility will serve as...

Sigma Connected donates IT equipment to support West Midlands charity

Many of us take our technology for granted, it is almost unimaginable to think of people without access to smartphones or laptops. Yet there are many without them. Unable to access government essentials, education and career information. In most offices,...

How to leave X (Twitter) with your business/brand dignity intact

Many businesses are closing down their X accounts for company alignment or operational reasons. Typical responses focus on the platform’s falling engagement value or the rise of misinformation. Emarketer reported a drop from 8 million to 6 million among UK...