Category: Digital Experience

Not replaced, reimagined — how AI is elevating human agents

Today’s customers want answers—fast, relevant, and human-like. Yet, many organisations remain stuck in outdated support models, leading to frustrated customers, burned-out agents, and plunging satisfaction scores. Info-Tech Research Group has released its latest report to offer a roadmap for how...

Ecommerce AI spending rockets, results mostly minor

With all the puff pieces and hype around AI, it is always good to see some actual Ai spending numbers. Enter StoryBlok with research from UK ecommerce firms on their use of AI. The research reveals that UK businesses have...

How retailers are missing the mark on vague product descriptions

Thirty years into the e-commerce boom, and shoppers are still rage-quitting their carts. It’s not a lack of choice, it’s a lack of understandable product content.According to LilyAI’s new 2025 Online Shopping Consumer Research and Insights Report, 80% of U.S....

FICO lets Lloyds Bank approve more credit cards and loans in major overhaul

Lloyds Banking Group is saying “yes” more often and more confidently thanks to a tech upgrade powered by the FICO platform.The UK high street giant has transformed its entire lending infrastructure, pushing more than £7 billion in loans annually through...

Sitecore launches AI innovation lab to accelerate marketers’ AI adoption journey

Sitecore has announced the launch of the Sitecore AI Innovation Lab, a new program designed in partnership with Microsoft. This move provides a collaborative and guided environment for marketers to experiment with artificial intelligence (AI) solutions tailored to their unique...

Why data quality must keep pace with accelerating AI adoption

I adoption is advancing at breakneck speed, with recent Semarchy research showing that 75% of organisations intend to invest in AI technologies this year. However, the rapid uptake brings various challenges, threatening to derail ambitious AI goals. Chief among these...

Americans are warming to AI search but a stubborn few still refuse to try it

Americans are warming up to the idea of artificial intelligence being their new personal shopping assistant. It’s already part of their everyday search routine for nearly half the country.According to a new study by adMarketplace, 45% of U.S. adults now...

Conversational AI gets a human touch with evoAI

Alorica has introduced evoAI, a conversational AI platform designed to redefine how brands engage with customers. Blending rule-based logic with advanced neural network intelligence, evoAI delivers consistent compliance in structured interactions and fluid, human-like responses when navigating more complex conversations.“Under...

Major UK retailers slammed for inaccessible websites ahead of new EU rules

The UK’s biggest retailers are falling short on digital accessibility, with a new global study revealing that many shopping websites are failing to meet even basic standards for disabled users.The 2025 WebAIM Million report, which analyses the accessibility of the...

Digital gift cards get smarter, but retailers don’t

U.S. merchants are levelling up their digital gift card programmes, but a new report reveals they’re still falling short on AI innovation and social media strategy.Blackhawk Network (BHN), in partnership with NAPCO Research, has released its 8th annual Digital Gift...