Category: Digital Experience

CloudHesive and Teneo.ai redefine contact centre automation with ConnectPath CX

CloudHesive, an AWS Premier consulting partner specialising in cloud and contact centre solutions, has announced a strategic collaboration with Teneo.ai. Through this integration, Teneo’s automation capabilities—including its NLU Accuracy Booster—will now boost ConnectPath CX, providing businesses with a new way...

Europe fast-tracks digital transformation across key industries

Europe is accelerating its adoption of digital engineering innovations faster than any other region, according to the newly released Information Services Group (ISG) report. As more industries scale their Industry 4.0 initiatives, European enterprises are blending physical and digital capabilities...

Speed sells, but trust closes the deal at European checkouts

European shoppers are getting impatient at the virtual checkout, but not at the cost of safety. New research from financial technology firm payabl. reveals that over half of online consumers are ready to switch to newer payment methods, provided they’re...

BCN rolls out cloud-based call centre to supercharge customer engagement

BCN has announced the launch of its latest innovation—the BCN Cloud Voice Call Centre. Built with flexibility, security, and performance in mind, the new platform is designed to help businesses replace outdated call centre systems with a powerful, all-in-one solution...

AI agents drive higher conversion rates and revenue

With the experimental phase of AI agents and chat over for many firms. Businesses expect to see some ROI on their ecommerce trials and deployments. And the data is showing some strong results. Insights from sales-bot vendor Rep A confirms...

Microsoft’s Research and Analyst AI agents to change office work

Many workers have used AI in either an informal capacity or as their day-to-day SaaS apps adopt it. They found AI agents as a valuable source of information and a way to collate in reports they can share directly in...

Americans trust AI more than sommeliers to pick their booze

There’s a new drink whisperer in town, and it runs on code. A new survey from DRINKS, the AI-driven e-commerce platform disrupting the $285 billion U.S. alcohol market, suggests Americans are more than ready to let artificial intelligence pour their next...

Not replaced, reimagined — how AI is elevating human agents

Today’s customers want answers—fast, relevant, and human-like. Yet, many organisations remain stuck in outdated support models, leading to frustrated customers, burned-out agents, and plunging satisfaction scores. Info-Tech Research Group has released its latest report to offer a roadmap for how...

Ecommerce AI spending rockets, results mostly minor

With all the puff pieces and hype around AI, it is always good to see some actual Ai spending numbers. Enter StoryBlok with research from UK ecommerce firms on their use of AI. The research reveals that UK businesses have...

How retailers are missing the mark on vague product descriptions

Thirty years into the e-commerce boom, and shoppers are still rage-quitting their carts. It’s not a lack of choice, it’s a lack of understandable product content. According to LilyAI’s new 2025 Online Shopping Consumer Research and Insights Report, 80% of U.S....