Employee Experience

Worker Confidence Fell for the First Time in Three Years – and Organisations Are Not Tracking It

Worker confidence is falling – both in AI and in organisations’ long-term outlook. But fewer organisations are tracking employee belief, leaving leaders in the dark about how their people actually feel about the future of work. ManpowerGroup’s 2026 Global Talent Barometer,...

Oracle Rejects Laid-Off Workers’ Petition – Some Lost Hundreds of Thousands in Unvested Stock

Oracle has reportedly rejected attempts by former employees to improve their redundancy terms, following a significant workforce reduction earlier this year. The failed public petition – signed by over 90 laid-off staff – has left those affected without the severance improvements...

AI Coaching for CX Teams: The Benefits of Always-On Guidance

Development is consistently ranked in employee experience surveys as one of the most important factors in whether employees accept roles, thrive in them, and stay with employers, and it is equally critical in determining whether your team members will be...

TTEC Pauses 401(k) Match to Fund AI, as Corporate Benefits Rollbacks Spread

TTEC is the latest company to come under scrutiny for rolling back employee benefits – and this time it is retirement savings taking the hit. The global customer experience services provider has paused its 401(k) match for its 16,000 US...

The Role Nobody Wants: 85% of Employees Have No Interest in Becoming a Manager

The progression from individual contributor to manager used to be the dominant career aspiration. Not anymore. New research from Ipsos Karian and Box, published today, finds only 15% of non-managers think the people manager role looks appealing, raising concerns about the...

What Google DeepMind’s Union Vote Tells Us About Leadership in the Age of AI

Google DeepMind’s union vote was not about pay or working conditions. Last week, 98% of employees at the company’s London office voted in favour of unionisation over the ethics of what their AI is being used for — and over...

Your Employee Experience Roundup: Microsoft’s AI Findings, Deloitte’s Two-Tier Benefits Controversy, and ServiceNow’s Autonomous HR Push

This week’s big research drop is Microsoft’s 2026 Work Trend Index, with findings that point the finger at management for stalling AI progress. Deloitte is under scrutiny for a two-tier benefits decision that’s prompting wider questions about how organisations value...

Microsoft’s 2026 Work Trend Index: Manager Behaviour Is the Real Barrier to AI Adoption

Microsoft’s 2026 Work Trend Index, released this week — with research collaboration from Harvard Business School — provides strong evidence about something many EX and people leaders have been suspecting for a while now. That the bottleneck in AI adoption is the...

When Employee Onboarding Fails, Customers Feel It Too

Employee onboarding is arguably the most important moment to get right in the employee experience. Yet this is exactly the point where organisations are failing their people. And the problem is getting worse. Recent research from Qualtrics highlights a sharp decline...

Why Menopause Support Needs Greater Depth – and Greater Discretion

Menopause remains one of the most underserved areas of women’s health in the workplace. Globally, women make up roughly half the workforce and represent a significant proportion of the most experienced talent in organisations. Yet for many, navigating menopause at...

Deloitte’s Two-Tier Benefits Cut: Smart Cost Management or a Signal About Who Matters?

Last month, Deloitte came under scrutiny for its plans to cut back on employee benefits for a group of workers in the US. From 1 January 2027, parental leave, annual paid time off, and IVF funding will be scaled back...

Your Employee Experience Roundup: The Profitability Paradox, Frontline Recognition, and Microsoft’s Buyout Dilemma 

It’s been a big week for WorkHuman, which dropped a new global study alongside two new product launches. Congratulations are in order to the finalists of the UK Employee Experience Awards 2026, announced yesterday. And there’s been some notably mixed...