Employee Experience

Digital Employee Experience: The Executive Guide to Productivity, Retention, and Growth

Most of us don’t think about the tech we use at work until it fails us. Usually, it’s the little things stacking up: a slow laptop, calls that keep dropping, or an HR system that makes it impossible to swap...

Nearly a Third of UK Employees Use AI to Fake Expenses as Financial Strain Bites

Nearly three in ten UK employees admit to using AI to fake or alter expense receipts. For people leaders, the next move is not to catch them out, but to examine what the behaviour actually means. New research from expense management software firm Emburse...

Entry-Level Jobs Now Demand Senior Skills: An EX Playbook for the AI Era

AI is absorbing the routine work juniors once learned from. This means entry-level roles increasingly call for strategic judgement from day one. How can EX leaders rebuild early-career development before the gap widens? A new study suggests the bottom rung of...

Companies With the Best Employee Experience: 11 EX Leaders Worth Learning From

Most companies are starting to take employee experience a lot more seriously these days. You can see that in how much effort they’re putting into tracking eNPS scores and using pulse surveys to get an insight into engagement and how people really...

Layoff Survivor Syndrome: The Hidden Cost of Job Cuts to Employee Experience

Redundancies rarely end with the people who leave. The colleagues who remain carry guilt, fear and heavier workloads – and the damage flows straight through to the customer. Here is what the evidence says, and what leaders can do about...

SAP CEO Says His Developers May Have Four Years Left Before AI Displaces Them. Here’s Why CX Leaders Should Pay Attention

Christian Klein has a prediction about his own workforce, and it is not a comfortable one. The chief executive of SAP, Europe’s largest software company, with a market capitalisation of around $195 billion and more than 110,000 employees globally, told...

Big Tech is Increasingly Moving Beyond ‘Human in the Loop’: Can Agentic AI Oversee Its Own Governance?

The human reviewer at the end of your AI pipeline may be less useful than you think. That, at least, is the argument being made by one of Amazon’s most senior security engineers. The rest of Big Tech appears to...

Your Employee Experience Roundup: Meta Thinks Snacks Can Fix a Morale Crisis, and the Frontline Left Behind (Again)

This week in employee experience, a single theme runs through the headlines: AI is widening the gaps that already exist inside the workforce. At Meta, an AI restructure has driven employee morale to a near 20-year low – and the company...

Meta’s Employee Morale Crisis: Why Snacks Can’t Fix a Trust Problem

Meta’s own technology chief has admitted employee morale is near a 20-year low. The company’s response – capping manager workloads on one hand, raising the snack budget on the other – shows leadership still misreading the problem it created. When CXM...

Employee AI Training for CX: How to Actually Prepare for Human–Machine Collaboration

No one really planned for a day when companies would be onboarding AI agents more often than interns, but here we are. We’ve been building to this for a while, first with chatbots, then AI-powered routing, then a few more...

Amazon Is Investigating the Engineers Who Testified Against Its Data Centres

Amazon is investigating three of its engineers after they testified before the Seattle City Council last month in support of a moratorium on new AI data centre construction. This is a move the employees’ lawyers say violates a local ordinance...

The Frontline AI Gap: Why Frontline Workers Use AI Three Times Less Than Desk Staff

Another report shows the frontline workforce being left behind – this time on AI. New research from Workvivo by Zoom has found a frontline AI gap emerging. The study of 4,736 frontline and desk employees revealed that frontline workers are three times less likely...