Employee Experience

The Josh Bersin Company Launches Frontline Workforce Taxonomy to Replace HR Guesswork with Precision

Frontline workers make up 70–80% of the global workforce, and 60% of these roles require highly skilled people who are not easily replaced or automated. Despite representing the lion’s share of employment, frontline workers receive far less organisational attention than their...

The World Cup Could Cost $17 Billion in Lost Productivity. But the Real Risk Is How Employers Respond.

The FIFA World Cup begins on 11 June, and with it comes the familiar wave of productivity anxiety. New research from workforce management platform UKG, drawn from a survey of 8,000 employees across eight countries, puts the potential cost of lost...

Employee Champions: The Force That Keeps Teams Sane Through Constant Change

Work feels exhausting lately. Half the day goes towards figuring out new tools, deciding which AI feature to trust, and simply trying to keep up with the latest workflow. It’s the same story almost everywhere. AI and automation are being pushed...

CEO Confidence Tumbled in Q2: What This Means for Psychological Safety at Work

CEO confidence in the US economy fell sharply in Q2 2026, reversing the optimism that had built among business leaders in the previous quarter. According to a Conference Board survey of 141 CEOs from large US firms, conducted in collaboration with The...

The Employee and Customer Experience Gap That Representation Alone Can’t Fix

Recent research from Ipsos’ Global Voices of Experience 2026 report found that more than half of organisations have never connected employee and customer experience data. Many would read that statistic and conclude that organisations need better data integration. They may be right. But perhaps...

How to Build Employee Recognition Programmes That Actually Make People Want to Stay

Most people already know that showing your team some appreciation matters. Recognition shapes everything from someone’s energy on a random Tuesday to whether they’ll even bother looking at a recruiter’s message. Yet a significant chunk of employees still feel like no...

Microsoft’s Internal Survey Data Reveals Deterioration in Manager Support – Just as AI Raises the Stakes

Big shifts are happening within Microsoft – and they are changing how the software giant’s employees feel at work. According to the recent results of Microsoft’s internal survey, obtained by Business Insider, the company’s workforce feels more energised to do meaningful...

There’s a Leak in Your Employee Experience Measurement (And the HR Dashboard Won’t Show It)

I was recently having an uncomfortable conversation with a senior people and culture leader about their all-green dashboards. Just because they were green, I explained, it doesn’t mean that the employee experience is all that great. The most dangerous KPI,...

Total Experience Management: The Next Stage of the Experience Revolution

Every company insists it is prioritising experience. Customer experience (CX) management programmes are running end-to-end, employee experience (EX) initiatives are in place to stay ahead of skills shortages, and UX strategies are being refined. That part is encouraging. More teams are finally...

The AI Job Displacement Narrative Is Shifting. Employee Anxiety Isn’t

Google DeepMind chief executive Demis Hassabis spoke to Wired ahead of Google I/O about the unfounded confidence with which technology leaders predict mass white-collar displacement. He said he had no idea why people talk about it with such certainty, and went further, suggesting...

How to Improve Employee Experience With AI: Stop Making Work Worse

Most conversations about AI in the workplace still come back to speed. Faster replies, faster onboarding, and faster training. That all sounds impressive in a boardroom, but it doesn’t really land with employees. They’re sitting there wondering why, with all these...

Your Employee Experience Roundup: Workday’s AI Companionship Warning, the Starbucks vs. Amazon AI Divide, and BP’s Leadership Crisis

Workers are turning to AI for companionship rather than colleagues, with less patience for small talk. Amazon has stepped back from AI incentivisation in the same week Starbucks has introduced it. And progress on support for women’s health at work...