Category: Employee Experience

Five Recruitment Tips for Small Businesses

As a small business owner, attracting and recruiting top talent can be one of the biggest challenges that you face. However, it can also be one of the most important. Ensuring you have the right people on board that believe...

Shift Staff Protection Proposals Welcomed

Government plans to compensate workers for cancelled shifts have been described as a “step in the right direction”. The Good Work Plan outlines proposals to compensate flexible staff when shifts are cancelled at short notice and to ensure they are provided with a reasonable...

CXM Book Shelf: Performing as You

A new book aims to give women the “space to practice being the best version of themselves” in the workplace. Author Diana Theodores, PhD is a Senior Consultant with Mobius Executive Leadership and an international performance coach specialising in presence, communication,...

Tech Investments Hampered by Poor Employee Experience

A failure by firms to consider Employee Experience is leading to staff not realising the value of workplace technology investments. That is the finding of the Digital Wellbeing survey, comissioned by Avanade, which revealed that rather than empowering employees, the proliferation...

21st Century Leadership in Business

The author of this article, David Bovis, is a judge at the 2019 UK Business Awards.         “We cannot reasonably expect that any one should readily and obsequiously quit his own opinion, and embrace ours with a blind resignation to an authority...

Employees Optimistic About AI Impact on Jobs, Survey Finds

Employees in UK businesses are optimistic about the future impact of artificial intelligence (AI) on their jobs according to a nationwide study. The research was carried out by global leader in omnichannel CX and contact centre solutions Genesys, official sponsor of...

Healthy Mind, Healthy Business

Client and commercial focus have always been important with consistent high quality seen as a key brand value. When I was Director of Client Services working in TV, our clients were other broadcasters. We provided all the elements that make...

Gamification: Most Effective Rewards Revealed

With almost one-in-two UK workplaces having introduced gamified rewards for staff, new research has revealed which of this kind of incentive has the biggest impact on productivity. A survey of 1,219 UK workers, carried out by workplace incentives and rewards provider One4all...

Revealed: What it’s Really Like to Work for LinkedIn’s Most Sought After Firms

From poor work/life balance and long working hours to a lack of progression and difficult interviews, new research reveals what it’s really like to be employed by some of the biggest organisations in both the UK and US. Based on LinkedIn’s annual...

Understanding the Importance of Diversity for Innovation

The following article has been written for CXM by bestselling author and Professor of Innovation, Design and Management at the University of Southern Denmark, Alf Rehn   We might call this the tragedy of niceness… So used are we to thinking of business as...