Category: Employee Experience

Recruitment Crisis Costing Businesses as New Hires Fail to Meet Standards

New research has shone a light on a potential recruitment crisis which could lead to “failure” for firms. A study published by recruitment-tech firm, Worksome found that up to a third of new employees are not passing their six-month probationary reviews, while only...

London Staff Cull as Deutsche Bank Begins Overhaul

Plans by Deutsche Bank to “restart” its operation have led to the first cull of employees in London, along with a loss of staff in New York and Tokyo. The German investment giant is undergoing a radical reorganisation to “become more...

Putting the Pride Back in Customer Service

Working in a call centre has been seen as the very epitome of the “McJob” – a low-paid, unrewarding role that’s usually viewed as a stepping stone to more responsible, better-paid and more meaningful employment. It shouldn’t be this way. Customer service...

Cuban sustainability project boosted by Abu Dhabi Fund for Development

The Abu Dhabi Fund for Development (ADFD) has joined forces with Cuba’s Ministry of Energy and Mines and International Renewable Energy Agency (IRENA) as part of a project to power almost 7,000 Cuban homes.ADFD, the leading national entity for international...

Employers Failing Employees When Implementing Change

With over half of employees and leaders rating inability to adapt to change as the number one threat to the future success of their organisations, a global workplace study reveals that only 43 percent of employees believe their employer to...

Gift Card Growth in Employee Incentive Schemes

The volume of businesses using gift cards as part of their reward, incentive and loyalty schemes has seen a significant uplift year-on-year, according to the latest research published by the UK Gift Card & Voucher Association (UKGCVA). The State of the Nation report,...

The Japanese art of Kintsugi: A Golden Guide for Complaint Handling

金継ぎ This might sound like a strange question in the context of financial services, but have you ever heard of Kintsugi? No matter if not because I’m about to explain exactly what it is – and why it matters to your...

Tips on Rediscovering the Power of Voice in Communication

Today we are swamped with a plethora of digital tools to communicate with one another, from Whatsapp, texting, Facebook, Instagram, to email, and much more.  We are led to believe that these technologies make communications easier but at the same...

Inspiration & Ambition: Capita’s Winning Team on Awards Achievements

The UK Complaint Handling Awards has established itself as Britain’s premier showcase for customer service talent, and this year saw one of the event’s most sought-after Gold gongs go to one of the world’s most recognisable names in outsourcing and...

Global Prosperity initiative focuses on sustainability development goals

The Mohammed bin Rashid Initiative for Global Prosperity has begun preparations for the launch of its second cohort, re-affirming its commitment to advancing the United Nations Sustainable Development Goals.An action of the Global Manufacturing and Industrialisation Summit, GMIS, the Global...