Category: Employee Experience

‘Tis the season to reward staff

With Christmas just around the corner, the festive season provides businesses with the perfect opportunity to reward staff for their hard work throughout the year. As the feeling of giving is maximised at this time of year, Christmas provides companies with...

Shared parental leave comes into force

From 1 December 2014, the new regime of Shared Parental Leave is due to come into force in the UK. Shared Parental Leave is a new right that will enable eligible mothers, fathers, partners and adopters to choose how to share...

Learn How Friendly Co-Workers Lead to a Successful Business

You can pick your friends and you can choose your job, but you cannot determine who you work with… Idle and unchallenging employees could be a reflection on your companies’ policies and surroundings. Many employees, from a wide sector of industries,...

When employee engagement delivers great customer service

It’s central London. It’s 9.05 am and it’s busy. I have arrived at Victoria station via the tube. My meeting starts at 10.00 am. I have time to kill and I need a coffee. I want to tune in to my...

Egg Freezing – a better deal for who?

This week, technology giants Apple and Facebook controversially announced plans to provide female employees the opportunity to cryopreserve (freeze) their eggs. Facebook has already started this program and Apple will soon implement its program in January 2015.  The egg freezing perk...

Employee Engagement is “Business Critical”, finds Confirmit Conference

The need to radically improve employee engagement as part of a successful forward-looking customer experience programme was one of the key messages to arise from the recent Confirmit Community Conference 2014 (CCC’14) in San Francisco. Attendees were advised to consider employee...

UK employees confess to feeling “addicted” to work

As university fees rise and the availability of full-time work plummets, it’s little wonder that the UK’s workforce feels compelled to go the extra mile when they find employment. Headlines are filled with stories of mass-unemployment, and with tens of...

Why you must unify feedback from customers and employees to improve the experience

By Paul Barnes, UK Country Manager, QuestBack 83% of companies that link customer experience and employee engagement feedback believe it leads to an improved customer experience. This is one of the top findings of the QuestBack Enterprise Feedback Study, a survey...

Call centre culture change: 6 ways to boost employee morale

The role of a call centre operator can often be stereotyped as monotonous and requiring little skill. Yet, most call centre operatives are very adept, simultaneously controlling complicated computer systems and delivering excellent customer service. Call centres have one of the...

How Your Front Line Impacts on your Bottom Line

A critical driver of outstanding customer experiences are engaged employees. Many organisations that top the league tables for customer experience are also in the top 100 companies to work for. It’s not just a great product and customer driven processes...