Category: Events

Celebrating the Glitz and Glamour From the International Customer Experience Awards 2025

Starting at a tangent, depending on who you believe, businesses with a strong sense of customer belonging enjoy a five-to-six times revenue growth rate compared to others. Purely coincidentally; the impossibly, effortlessly, glamourous Italian couple leaving the Park Plaza London...

Meet the Winners of International Customer Experience Awards 2025

The International Customer Experience Awards 2025 delivered one of the most dynamic ceremonies in the programme’s history. Hundreds of CX leaders gathered to recognise work that didn’t just improve customer interactions, but completely transformed the way organisations think, operate and...

The Judges’ View from the International Customer Experience 2025 Awards

This week, a global stampede of businesses, all leading exponents of customer experience, will descend on London. Destination, the award ceremony of the International Customer Experience 2025 Awards. The judging took place last week, with over 300 judges presiding over...

CXM’s October Catch-Up and November CX Events Roundup

After the summer lull, October roared back into life for the CX industry, with trade shows, industry get togethers and awards season kicking off. November looks to be even busier as we get up to speed with what the collective...

How EXP KSA is Redefining the Experience Movement in the Middle East

Featuring insights from Mohamed Debouk, CEO of New Metrics Saudi Arabia has entered a defining phase in its transformation journey. One where experience has become central to how organizations deliver value, earn trust, and drive growth. That transformation took center stage at EXP KSA,...

Monday.com’s London Elevate 2025: Campaigns, Llamas and Talking to CMO Harris Beber

For a $15 billion company, monday.com’s Elevate at Excel London was a surprisingly homely affair. (Aside from the missed opportunity to change an arena named after a spreadsheet. Surely a guerrilla marketing rebrand was in order?) Beyond the big stage, there...

The UK Customer Experience Awards 2025 Winners Are Revealed!

On October 16, 2025, Wembley Stadium played host to one of the UK’s most eagerly anticipated industry nights: the UK Customer Experience Awards. In a ceremony that celebrated the voice of the customer, the ingenuity of service design, and the...

EXP KSA: Medallia and New Metrics Power CX Transformation Across Saudi

CXM attended the Experience KSA event this week in Riyadh, the experience management event hosted by New Metrics in partnership with Medallia. David Dungay spoke to Ben Morris, VP of Alliances, Medallia and Nader Abu Zahr, VP, Experience Management & Digital...

Experience KSA 2025 – Powering Vision 2030 Through Data, Technology & Human Insight

On 15th October 2025, senior leaders from government, business, and technology will gather at the Crowne Plaza Riyadh RDC Hotel & Convention for Experience KSA 2025 — a strategic summit where data, technology, and human insight converge to accelerate Saudi...

Kirsty Murphy of Alternative Futures Group Named UK EXA ’25 Leader of the Year

The UK Employee Experience Awards 2025 celebrated outstanding leadership in people strategy and workplace culture, with Kirsty Murphy, Chief People Officer and Chief Operating Officer at Alternative Futures Group, taking home the coveted Leader of the Year award. Murphy has guided...