Category: Events

Kirsty Murphy of Alternative Futures Group Named UK EXA ’25 Leader of the Year

The UK Employee Experience Awards 2025 celebrated outstanding leadership in people strategy and workplace culture, with Kirsty Murphy, Chief People Officer and Chief Operating Officer at Alternative Futures Group, taking home the coveted Leader of the Year award. Murphy has guided...

Verplas Celebrates Triple Win at UK Employee Experience Awards 2025

Manufacturing firm Verplas has scooped three awards at the UK Employee Experience Awards 2025, winning gold in both Best Company Culture and Team of the Year categories, and bronze in the Best Use of Employee Insight & Feedback category. The awards...

First Direct Bank Takes Home Two Wins at the UK EX Awards 2025

First Direct Bank walked away with two major honours at the UK Employee Experience Awards 2025, winning gold in the Best Company Culture (1000+ employees) category and silver in the Best Employee Engagement category. The bank, which has been operating for...

And the UK Employee Experience 2025 Awards Winners Are…

Wednesday, 17th of September saw the UK’s EX great and good, plus an impressive showing of new EX talent gather at the Hilton Hotel, Paddington in London. Under the stage lights, over 200 guests saw teams collect Bronze, Silver and...

GCXA Winners SEWA and Sharjah Municipality Launch Automatic Utility Activation for New Tenants

Renting a property in the city of Sharjah is now a much smoother process, thanks to a new digital service introduced by the Sharjah Electricity, Water and Gas Authority (SEWA) in collaboration with Sharjah Municipality. The two entities—both winners at the...

Freshworks’ Freddy: Agentic AI Launched at Refresh, Mika Yamamoto Explains It All

Freshworks took over Arsenal’s Emirate’s Stadium in London last week for the Refresh Europe event, with partners, customers, prospects and CXM in attendance. The main focus of the event, aside from the value Freshworks provides through the ease-of-use in Freshdesk...

 USCXA™️ 25 Winners Announcement   

The USCXA™️ ’25 Build-up to the Awards and Awards Ceremony took place yesterday, on June 4th. It brought together top customer experience initiatives across the US and marked a day of joy and celebration. This year’s edition of the USCXA™️ witnessed...

Ipsos Presents a UK CX State of the Nation Update

Among a blistering day of CX round tables and networking events in London last week, host Ipsos took time to share its latest insights into the changing landscape of customer experience.  During a lively presentation (see image gallery).  Ipsos Director of B2B...

Lessons in Making and Improving Meaningful Business Relationships

As part of the Ipsos/UKCXA London meeting last week, Elev-8’s Lee Jones tackled the thorny issue of networking and relationships in a group or crowded event. Judging by the smattering of raised hands when he asked the collected CX audience...

 Report: Improving the Experience of the UKCXAs

The UK Customer Experience Awards Steering Council meeting met in London recently to discuss ideas and express opinions on the future of the UKCXA. The event was part of a broader CX day, hosted by Ipsos, providing an educational and...