Category: Events

Manuela Pifani: The Art and Science of Customer Experience

Manuela Pifani is proof, if proof were needed, that award winners go on to achieve amazing things – on top of the success that brought them to the awards podium in the first place. Having been at the vanguard of helping...

From Winner to Judge: Why I Brought my Expertise to an Awards Judging Panel

Mandy Holford is Director of Customer Services at contact centre solutions firm Echo-U, and recently judged at the 2018 UK Complaint Handling Awards. Here she describes, in her own words, how she went from an award winner herself, to a...

How Skipton Building Society put Customers at the Heart of their Business

Skipton Building Society is the fourth largest building society in the UK, with 95 branches located across the country and a contact centre based in Bury, Lancashire. With entries now open for the 2018 UK Customer Experience Awards, we look...

CCXP Exam Workshop Places Filling Fast – Book now for Early Bird Offer

The upcoming CX Professional Masterclass is now sold out, but there is still time for you to book your place at the CCXP Exam Preparation Workshop, held in Stevenage on April 18, with an Early Bird Offer available until the...

Early Bird Catches the Worm in 2018 UK Customer Experience Awards

The 2018 UK Customer Experience Awards will bring the cream of British CX talent back to London’s Wembley Arena this autumn, and potential entrants are being encouraged to take advantage of the Early Bird Offer to save businesses an amazing...

A United Approach to Revolutionising Complaint Handling

The 2018 UK Complaint Handling Awards took place in London in February, and as a Customer Service Trainer, I was honoured to be invited to join the panel of judges. Our panel was given responsibility for judging the Proactive Complaint Handling...

FDM Group Partner 2018 Employee Experience Awards

Worldwide professional services firm FDM Group has been announced as the latest official partner for the 2018 UK Employee Experience Awards, which will take place this spring. Hosted by Awards International in London’s Park Plaza Hotel on May 17, the daytime...

UK Employee Experience Awards Finalists Announced

The finalists for the 2018 UK Employee Experience Awards have been revealed, with a huge list of some of Britain’s best-known businesses competing across 20 categories. The finals will be hosted by Awards International at London’s Park Plaza Riverbank hotel on...

Usability247 on Board as Partners for 2018 UK Digital Experience Awards

User experience experts Usability247 have been named as partners for the 2018 UK Digital Experience Awards, which are returning to London this summer. The firm helps businesses implement effective digital user experience initiatives for big name clients including Telefonica (O2) and...

BT Business & Public Sector: Complaint Handling Team of the Year

BT’s Business and Public Sector Complaints team has picked up one of the top honour at the 2018 UK Complaint Handling Awards. They won the coveted Team of the Year award at the gala event, which was held at London’s Park...